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Table 5 Themes and sub-themes identified in the thematic analysis

From: A mixed-method study on the provision of remote consultations for non-communicable disease patients during the first wave of the COVID-19 pandemic in Latvia: lessons for the future

Theme

Sub-theme

1. Adjusting in a time of confusion and fear

Adapting through swift changes in regulations

Lack of disease-specific information

The burden of paperwork

Fear as a barrier for consultation

2. Remote consultations: safety versus availability

Improved efficiency and availability

The perpetual dilemma of the consultation format

Fear of missing relevant information

3. Sacrifice and loss of privacy

Patient data protection and privacy issues

Clinicians’ separation of their private lives from work

4. Advantages and disadvantages of communication technologies

Technological support

eHealth system

5. Different form of communication and a health literacy challenge

Increased responsibility

Health literacy gaps as a risk factor for remote consultations