Facilitate: |
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Integration / coordination of resources, supports, and services within and across disparate and complex services, agencies, and systems Identification of individualized needs Identification and reduction of barriers to access |
Provide: |
Information, advice, and education Single point of contact Emotional support Advocacy |
Intended Outcomes: |
Improved health, behaviour, and capacity Decreased patient and family distress Increased satisfaction with services |
Guiding Principles: |
Client-directed, family-centred, and collaborative May be brief and time-limited or longitudinal |