Fig. 1From: Evaluating caregivers’ service quality perceptions: impact-range performance and asymmetry analysesImpact-range1-performance analysis (IRPA) grid. The most important attributes are 1, 5, 6, 9, 13, and 16 (with low APS and high RICS); the attributes of medium importance are 3, 10, and 20 (with high RICS and high APS); and the attributes of low importance are 2, 4, 7, 8, 12, 14, 15, and 19 (with low RICS and high APS)Back to article page