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Table 1 CMS Report - Blackfeet Healthcare [7]

From: Identifying service quality gaps between patients and providers in a Native American outpatient clinic

 

Hospital at Browning- Blackfeet

(%)

Montana Average

(%)

National Average

(%)

Patients who reported that their nurses “Always” communicated well.

72

81

81

Patients who reported that their doctors “Always” communicated well.

79

83

82

Patients who reported that they “Always” received help as soon as they wanted.

72

75

70

Patients who reported that the staff “Always” explained about medicines before giving it to them.

54

69

66

Patients who reported that their room and bathroom were “Always” clean.

58

73

76

Patients who reported that the area around their room was “Always” quiet at night.

75

64

62

Patients who reported that YES, they were given information about what to do during their recovery at home.

70

86

87

Patients who “Strongly Agree” they understood their care when they left the hospital.

42

52

54

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

52

70

73

Patients who reported YES, they would definitely recommend the hospital.

44

71

72