Table 4 Patients’ feedback on the advantages and disadvantages of home delivery (N = 138)

 Reduced my risk of COVID-19

117

85.4

 I saved money

73

53.3

 Helped me with other issues

55

40.1

 I did not run out of medication

64

46.7

 I took my medication more often

58

42.3

 Not having to go to the facility

58

42.3

 Not missing work or school

10

7.3

 Improved access for disabled

23

16.8

 I missed my support group

3

2.2

 I did not always receive my medication (because parcel was not delivered)

5

3.6

 I did not always receive all my medication (because something was out of stock)

26

19.0

 The medication looked different to what I was expecting

13

9.5

 I had to disclose my illness to other people

0

0.0

 I missed seeing people at the clinic

5

3.6

 I ran out of medication

14

10.2

 I was at a different address

1

0.7

 Other

7

5.1

 None

83

60.6