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Table 1 Indicators and results of the program from October 2014 to June 2017

From: Analysis of the implementation of an innovative IT solution to improve waiting times, communication with primary care and efficiency in Rheumatology

Objectivea Indicator Result
To establish a tool for the integration of care between PC and Rheumatology Ratio of referrals from PC channeled through the new electronic system 100% of 6185
To establish a process for managing Rheumatology e-consultations from PC Implemented process for managing the e-consultations received In full
To identify patients referred from PC who should be attended preferentially by Rheumatology (prioritization) Waiting days for priority pathologies (recent onset arthritis, suspected connective disease, etc.) 8.95 days (Previously 83.1 days)
To improve the performance of essential diagnostic tests % of patients assessed face-to-face with the essential diagnostic tests already available 89%a (Previously 68%)a
aFrom random samples 2 months
To reduce waiting time of PC referrals to Rheumatology Waiting days for all referrals (face-to-face and e-consultation) 12.6 days (Previously 83.1 days)
Virtual resolution of e-consultations from PC to Rheumatology. n (%) of e-consultations that are resolved virtually 1195 visits (20%)
To improve the resolution of the first face-to-face consultation n (%) of first face-to-face consultations that are resolved in a single act 1369 (32.3%) of 4240 patients seen after e-consultation
To reduce Rheumatology waiting time of patients referred from other specialties Waiting days of patients referred from other hospital specialties to specialized rheumatological care 19.2 days (Previously 83.1)
  1. a For first referrals (e-consultations) from PC to Rheumatology service (n = 6185)