Table 1 Indicators and results of the program from October 2014 to June 2017

To establish a tool for the integration of care between PC and Rheumatology

Ratio of referrals from PC channeled through the new electronic system

100% of 6185

To establish a process for managing Rheumatology e-consultations from PC

Implemented process for managing the e-consultations received

In full

To identify patients referred from PC who should be attended preferentially by Rheumatology (prioritization)

Waiting days for priority pathologies (recent onset arthritis, suspected connective disease, etc.)

8.95 days (Previously 83.1 days)

To improve the performance of essential diagnostic tests

% of patients assessed face-to-face with the essential diagnostic tests already available

89%^a (Previously 68%)^a

^aFrom random samples 2 months

To reduce waiting time of PC referrals to Rheumatology

Waiting days for all referrals (face-to-face and e-consultation)

12.6 days (Previously 83.1 days)

Virtual resolution of e-consultations from PC to Rheumatology.

n (%) of e-consultations that are resolved virtually

1195 visits (20%)

To improve the resolution of the first face-to-face consultation

n (%) of first face-to-face consultations that are resolved in a single act

1369 (32.3%) of 4240 patients seen after e-consultation

To reduce Rheumatology waiting time of patients referred from other specialties

Waiting days of patients referred from other hospital specialties to specialized rheumatological care

19.2 days (Previously 83.1)