Table 3 Results of the measurement model for the constructs internal market-oriented culture, collaboration climate, work engagement, service quality of care, turnover intention and job satisfaction

“Rule of thumb”

> 0.4

Internal market-oriented culture (IMOC)

 Employees have the opportunity to discuss their needs with management.

0.831*

 Training is seen in the context of individual needs.

0.738*

 Management is being encouraged to meet to discuss issues concerning their employees.

0.821*

 I believe management will spend time talking to me when I need it.

0.765*

 Management understands the needs of employees.

0.898*

 Management wants employees to enjoy their work.

0.861*

 I believe that management shows a sincere interest in any problems I have doing my job.

0.896*

 I believe that management understands that personal problems may affect my performance.

0.776*

 The division’s policies help meet employees’ individual needs.

0.856*

 Management meets regularly to discuss issues related to employees’ challenges.

0.823*

 If an employee from my department is faced with a serious problem, the managers in my division are notified immediately.

0.681*

 Management works hard to accommodate employees’ needs.

0.907*

Collaboration climate (CC)

 It is easy to talk with everyone in my division, regardless of rank or position.

0.716*

 Employees like interacting with those from other departments.

0.706*

 There is little conflict between departments in the divisions.

0.743*

 Employees from different departments are available to help each other when needed.

0.704*

 There is open communication between the departments.

0.897*

 The departments in our division cooperate well with each other.

0.836*

Work engagement (WE)

 I am so into my job that I lose track of time.

0.720*

 This job is all-consuming; I am totally into it.

0.936*

 I put my soul into my job.

0.770*

Service quality of care (SQC)

 In my view, I offer good patient service.

0.933*

 In my view, I offer patient services of very high quality.

0.879*

 In my view, I offer the patients a high degree of service.

0.886*

Turnover intention (TI)

 I often think about resigning from my job.

0.850*

 It would not take much to make me resign from my job.

0.817*

 I will probably be looking for another job soon.

0.837*

Job satisfaction (JS)

 If a good friend of mine was interested in a job like mine in this organization, I would strongly recommend it.

0.865*

 My job is the sort of job I wanted when I took it.

0.896*

 If I had to decide all over again whether to take a job in this organization, I would.

0.868*

 Overall, I am satisfied with my current job.

0.908*