Table 6 Factors that influenced MM KB roles, activities, and impacts

Enablers, organizational

Senior management support

[16, 17, 19, 44, 45, 52, 63, 66,67,68,69,70]

12 (32.0)

Availability of resources (budget, staff)

[16, 17, 19, 39, 51, 60, 67, 68]

8 (21.1)

Engaged team

[17, 19, 40, 67, 70]

5 (13.2)

Alignment with strategy

[57, 60, 66, 67]

4 (10.5)

Enablers, individual

Training and mentorship

[16, 17, 19, 41, 42, 48, 54, 68]

8 (21.1)

Personal attributes

[39,40,41,42,43,44,45]

7 (18.4)

Experience in the MM role

[39, 42, 44, 47, 52, 57, 68]

7 (18.4)

Barriers, organizational

Lack of senior management support

[17, 19, 52, 63, 67, 70, 71]

7 (18.4)

Lack of resources (budget, staff)

[39, 42, 44, 47, 52, 55, 57, 64, 68,69,70,71]

12 (32.0)

Staff resistance

[39, 42, 52, 54, 57, 63, 64, 67]

8 (21.1)

Lack of time

[17, 19, 39, 42, 44, 47, 52, 55, 57, 64, 68, 71]

12 (32.0)

Barriers, individual

Lack of training

[17, 39, 41, 42, 55, 57, 69, 71]

8 (21.1)

Dissatisfaction with work-life balance

[42, 44, 51, 52, 57, 61, 64, 71]

8 (21.1)

Caught in the middle

[39, 52, 55, 56, 63, 65]

6 (15.8)

Professional boundaries

[42, 55, 57]

3 (7.9)