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Table 5 Percentage of registered salespersons that have concerns about drug sales relating to proper use of medication

From: Information provision and retrieval by registered salespersons from consumers during over-the-counter drug sales – a questionnaire survey

  HF group(n = 92)
(%)
LF group(n = 115)
(%)
Unable to judge whether to recommend medical consultation 12.0 16.5
Unable to answer consumer’s questions about OTC drugs 20.7 35.7*
Unable to explain well about the indications 21.7 24.3
Unable to explain well about the dosage 12.0 14.8
Unable to respond when a consumer says that side effects have occurred 41.3 53.9
Unable to answer questions about concomitant use with prescription drugs 58.7 73.9*
Unable to answer questions about concomitant use with healthy foods 35.9 51.3*
Unable to judge whether pregnant or breast-feeding women can use OTC drugs 37.0 44.3
Unable to judge whether infants or children can use OTC drugs 28.3 33.0
Unable to judge whether the elderly can use OTC drugs 35.9 47.8
Unable to explain well to foreigners about OTC drugs 60.9 70.4
Absence of pharmacist or other registered sales person who can resolve doubts 9.8 13.0
Unable to speak to consumers actively 3.3 7.8
Advice rejected by consumers 5.4 9.6
Unable to have confidence in his or her explanation 19.6 36.5*
Unable to make consumers understand 5.4 6.1
  1. The participants who answered “always” or “sometimes” to all 7 items (information provision on “indications”, “dosage”, “side effects” and “precautions for use”, information collection on “medical history”, “pregnancy”, “presence of concomitant medications”) that are highly important for proper use were included in the high frequency (HF) group. The others were included in the low frequency (LF) group
  2. * p < 0.05