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Table 4 Concerns of registered salespersons about drug sales

From: Information provision and retrieval by registered salespersons from consumers during over-the-counter drug sales – a questionnaire survey

N = 207 Not at all Not very much Neither Somewhat worried Very worried
Unable to judge whether to recommend medical consultation 22
(10.6)
83
(40.1)
72
(34.8)
28
(13.5)
2
(1.0)
Unable to answer consumer’s questions about OTC drugs 18
(8.7)
74
(35.7)
55
(26.6)
49
(23.7)
11
(5.3)
Unable to explain well about the indications 20
(9.7)
87
(42.0)
52
(25.1)
40
(19.3)
8
(3.9)
Unable to explain well about the dosage 52
(25.1)
91
(44.0)
36
(17.4)
22
(10.6)
6
(2.9)
Unable to respond when a consumer says that side effects have occurred 12
(5.8)
34
(16.4)
61
(29.5)
67
(32.4)
33
(15.9)
Unable to answer questions about concomitant use with prescription drugs 16
(7.7)
19
(9.2)
33
(15.9)
77
(37.2)
62
(30.0)
Unable to answer questions about concomitant use with healthy foods 12
(5.8)
40
(19.3)
63
(30.4)
73
(35.3)
19
(9.2)
Unable to judge whether pregnant or breast-feeding women can use OTC drugs 14
(6.8)
54
(26.1)
54
(26.1)
68
(32.9)
17
(8.2)
Unable to judge whether infants or children can use OTC drugs 17
(8.2)
67
(32.4)
59
(28.5)
50
(24.2)
14
(6.8)
Unable to judge whether the elderly can use OTC drugs 16
(7.7)
51
(24.6)
52
(25.1)
70
(33.8)
18
(8.7)
Unable to explain well to foreigners about OTC drugs 14
(6.8)
24
(11.6)
32
(15.5)
58
(28.0)
79
(38.2)
Absence of pharmacist or other registered sales person who can resolve doubts 74
(35.7)
73
(35.3)
36
(17.4)
18
(8.7)
6
(2.9)
Unable to speak to consumers actively 80
(38.6)
76
(36.7)
39
(18.8)
9
(4.3)
3
(1.4)
Advice rejected by consumers 62
(30.0)
90
(43.5)
39
(18.8)
14
(6.8)
2
(1.0)
Unable to have confidence in his or her explanation 26
(12.6)
57
(27.5)
64
(30.9)
45
(21.7)
15
(7.2)
Unable to make consumers understand 29
(14.0)
90
(43.5)
76
(36.7)
11
(5.3)
1
(0.5)
  1. Numbers in parentheses indicate percentage of the total of 207 respondents