Table 4 Concerns of registered salespersons about drug sales
| N = 207 | Not at all | Not very much | Neither | Somewhat worried | Very worried |
|---|---|---|---|---|---|
| Unable to judge whether to recommend medical consultation |
22 (10.6) |
83 (40.1) |
72 (34.8) |
28 (13.5) |
2 (1.0) |
| Unable to answer consumer’s questions about OTC drugs |
18 (8.7) |
74 (35.7) |
55 (26.6) |
49 (23.7) |
11 (5.3) |
| Unable to explain well about the indications |
20 (9.7) |
87 (42.0) |
52 (25.1) |
40 (19.3) |
8 (3.9) |
| Unable to explain well about the dosage |
52 (25.1) |
91 (44.0) |
36 (17.4) |
22 (10.6) |
6 (2.9) |
| Unable to respond when a consumer says that side effects have occurred |
12 (5.8) |
34 (16.4) |
61 (29.5) |
67 (32.4) |
33 (15.9) |
| Unable to answer questions about concomitant use with prescription drugs |
16 (7.7) |
19 (9.2) |
33 (15.9) |
77 (37.2) |
62 (30.0) |
| Unable to answer questions about concomitant use with healthy foods |
12 (5.8) |
40 (19.3) |
63 (30.4) |
73 (35.3) |
19 (9.2) |
| Unable to judge whether pregnant or breast-feeding women can use OTC drugs |
14 (6.8) |
54 (26.1) |
54 (26.1) |
68 (32.9) |
17 (8.2) |
| Unable to judge whether infants or children can use OTC drugs |
17 (8.2) |
67 (32.4) |
59 (28.5) |
50 (24.2) |
14 (6.8) |
| Unable to judge whether the elderly can use OTC drugs |
16 (7.7) |
51 (24.6) |
52 (25.1) |
70 (33.8) |
18 (8.7) |
| Unable to explain well to foreigners about OTC drugs |
14 (6.8) |
24 (11.6) |
32 (15.5) |
58 (28.0) |
79 (38.2) |
| Absence of pharmacist or other registered sales person who can resolve doubts |
74 (35.7) |
73 (35.3) |
36 (17.4) |
18 (8.7) |
6 (2.9) |
| Unable to speak to consumers actively |
80 (38.6) |
76 (36.7) |
39 (18.8) |
9 (4.3) |
3 (1.4) |
| Advice rejected by consumers |
62 (30.0) |
90 (43.5) |
39 (18.8) |
14 (6.8) |
2 (1.0) |
| Unable to have confidence in his or her explanation |
26 (12.6) |
57 (27.5) |
64 (30.9) |
45 (21.7) |
15 (7.2) |
| Unable to make consumers understand |
29 (14.0) |
90 (43.5) |
76 (36.7) |
11 (5.3) |
1 (0.5) |