Table 2 Overview of themes and subthemes
From: Consideration factors of older adults seeking medical treatment at outpatient services in Taiwan
Theme | Subtheme | Description (numbers of coding) |
|---|---|---|
Care of doctors | Professional competence in medicine | Doctors had good medical skills to solve my problems (15) I rely on and trust the doctors’ abilities (6) |
|  | Doctor–patient communication | Doctors inquired carefully (9) Doctors had kind and genuine attitudes (5) Doctors would respect my opinions (11) |
| Â | Consultation time | There was enough consultation time (10) |
| Â | Caring attitude | Doctors had caring attitude (3) Doctors would give me personal care (4) |
Care of other medical professionals | Professional care | Professional care from nurses (10), pharmacist (11), and health educators (6) were also important parts of outpatient services |
|  | Care attitude | Care attitude from nurses (7), pharmacist (4), administration staff (10), and volunteer (3) also influenced older adults’ experience |
Accessibility and convenience of outpatient services | Inconvenient transportation in rural areas | Transportation was an important concern (10), and inconvenient transportation in rural areas was one of barriers for medical care (7) |
| Â | Convenience of registration | Older adults used on-site (7), telephone (3), and internet (5) registration, and convenience of registration was an important concern (10) |
| Â | Waiting time | Older adults did not want long waiting time (8) and would like aged-priority consultation (6) |
Environment and equipment | Advanced and innovative medical facilities | Older adults preferred advanced and innovative medical facilities (5) |
| Â | Excellent barrier-free equipment | Older adults needed the convenience of parking (6), the adequacy of courtesy wheelchairs (4), and the large size of signs (10) |