Table 2 Level of client’s satisfaction with different components of health care services at Boru Meda hospital, Feb.22-Mar 11/ 2019 (n = 420)
Characteristics | v.sat (%) | Sati (%) | Neut (%) | Dissat (%) | v.disat (%) |
|---|---|---|---|---|---|
Overall quality of service | 138 (32.9) | 203 (48.3) | 41 (9.8) | 28 (6.7) | 10 (2.4) |
Availability of drugs | 101 (24) | 200 (47.6) | 33 (7.9) | 71 (16.9) | 15 (3.6) |
Availability of diagnostic facility (n = 247) | 78 (31.6) | 143 (57.9) | 9 (3.6) | 16 (6.5) | 1 (0.4) |
Cleanliness of facility | 244 (58.1) | 169 (40.2) | 2 (0.5) | 3 (0.7) | 2 (0.5) |
Short wait time until seen by physician | 109 (26) | 229 (54.5) | 29 (6.9) | 44 (10.5) | 9 (2.1) |
Short waiting time between services (lab. x-ray...) | 78 (31.6) | 143 (57.9) | 9 (3.6) | 16 (6.5) | 1 (0.4) |
Friendliness of staff | 191 (45.5) | 204 (48.6) | 14 (3.3) | 8 (1.9) | 3 (0.7) |
Attentiveness by the nursing staff (inpatient only n = 28) | 9 (32.1) | 12 (42.9) | 4 (14.3) | 2 (7.1) | 1 (3.6) |
Quality of food and other inpatient facilities (n = 28) | 8 (28.6) | 13 (46.4) | 4 (14.3) | 3 (10.7) | 0 |