Table 6 Satisfaction of patients towards pharmacy services (n = 441)
No. | Statement | Very dissatisfied | Dissatisfied | Neutral | Satisfied | Very satisfied | Mean (SD) |
|---|---|---|---|---|---|---|---|
1. | Type and amount of information discussed by the ward pharmacists on drug related matters. | 0 (0.0) | 2 (0.5) | 27 (6.1) | 236 (53.5) | 176 (39.9) | 4.33 (0.61) |
2. | Questions asked by the ward pharmacists before dispensing medications like any history of previous drug allergy, disease details, etc. | 0 (0.0) | 7 (1.6) | 26 (5.9) | 217 (49.2) | 191 (43.3) | 4.34 (0.66) |
3. | Privacy given by ward pharmacists while discussing with patients and dispensing medications. | 0 (0.0) | 3 (0.7) | 22 (5.0) | 240 (54.4) | 176 (39.9) | 4.34 (0.60) |
4. | Level of knowledge that ward pharmacists demonstrate in drug related issues. | 1 (0.2) | 2 (0.5) | 20 (4.5) | 208 (47.2) | 210 (47.6) | 4.41 (0.62) |
5. | Response of the ward pharmacists towards questions related to drugs. | 0 (0.0) | 2 (0.5) | 25 (5.7) | 217 (49.2) | 197 (44.7) | 4.38 (0.61) |
6. | Language used by the ward pharmacists in discussing drug related matters. | 0 (0.0) | 1 (0.2) | 14 (3.2) | 213 (48.3) | 213 (48.3) | 4.45 (0.57) |
7. | Amount of time spent by the ward pharmacists with me. | 2 (0.5) | 3 (0.7) | 37 (8.4) | 228 (51.7) | 171 (38.8) | 4.28 (0.68) |
8. | My relationship with the ward pharmacists. | 3 (0.7) | 3 (0.7) | 44 (10.0) | 201 (45.6) | 190 (43.1) | 4.30 (0.73) |
9. | Information on disease and other health issues. | 2 (0.5) | 4 (0.9) | 34 (7.7) | 225 (51.0) | 176 (39.9) | 4.29 (0.69) |
10. | Ward pharmacist services overall. | 2 (0.5) | 0 (0.0) | 24 (5.4) | 194 (44.0) | 221 (50.1) | 4.43 (0.64) |