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Table 6 Satisfaction of patients towards pharmacy services (n = 441)

From: Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia

No. Statement Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied Mean (SD)
1. Type and amount of information discussed by the ward pharmacists on drug related matters. 0 (0.0) 2 (0.5) 27 (6.1) 236 (53.5) 176 (39.9) 4.33 (0.61)
2. Questions asked by the ward pharmacists before dispensing medications like any history of previous drug allergy, disease details, etc. 0 (0.0) 7 (1.6) 26 (5.9) 217 (49.2) 191 (43.3) 4.34 (0.66)
3. Privacy given by ward pharmacists while discussing with patients and dispensing medications. 0 (0.0) 3 (0.7) 22 (5.0) 240 (54.4) 176 (39.9) 4.34 (0.60)
4. Level of knowledge that ward pharmacists demonstrate in drug related issues. 1 (0.2) 2 (0.5) 20 (4.5) 208 (47.2) 210 (47.6) 4.41 (0.62)
5. Response of the ward pharmacists towards questions related to drugs. 0 (0.0) 2 (0.5) 25 (5.7) 217 (49.2) 197 (44.7) 4.38 (0.61)
6. Language used by the ward pharmacists in discussing drug related matters. 0 (0.0) 1 (0.2) 14 (3.2) 213 (48.3) 213 (48.3) 4.45 (0.57)
7. Amount of time spent by the ward pharmacists with me. 2 (0.5) 3 (0.7) 37 (8.4) 228 (51.7) 171 (38.8) 4.28 (0.68)
8. My relationship with the ward pharmacists. 3 (0.7) 3 (0.7) 44 (10.0) 201 (45.6) 190 (43.1) 4.30 (0.73)
9. Information on disease and other health issues. 2 (0.5) 4 (0.9) 34 (7.7) 225 (51.0) 176 (39.9) 4.29 (0.69)
10. Ward pharmacist services overall. 2 (0.5) 0 (0.0) 24 (5.4) 194 (44.0) 221 (50.1) 4.43 (0.64)