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Table 6 Enablers and barriers to offering extended services

From: A national survey of pharmacists and interns in Aotearoa New Zealand: provision and views of extended services in community pharmacies

Percentage of respondents who Agreed or Strongly Agreed to each Statement (%)

 

Pharmacists

Interns

Attitudes and support for extended services

 I want to work at the top of my scope of practice

83

85

 The pharmacy owner supports providing more services

70 (6)

 The pharmacy management supports providing more services

68 (7)

 I am excited by the opportunities in community pharmacy

56

72

 I’m too busy dispensing to offer more services

46

 I’m happy with my current work roles and don’t want to provide more services

20

Skills and training

 I need additional training in order to offer additional services

86

86 (4)

 I feel culturally competent to deliver pharmacy services

80

73

 My employer provides funding for me to undertake training and accreditation

57

 My employer allows me time to undertake training and accreditation

53

 I can afford training and accreditation

42

 I have the business skills and financial knowledge to manage and develop my business in the current environment

37 (4)

Resources and infrastructure

 The pharmacy has a suitable private consultation area to talk with people confidentially

82

 The pharmacy has enough equipment or other resources to enable it to provide more services (e.g. fridge space to store vaccinations)

65

 I have access to relevant patient health information from other health providers

54

 The pharmacy can access funding for more services

25 (23)

 There are sufficient technicians or other support staff to free up my time to offer more services

24

 The available funding covers the cost of providing the service

11 (19)

Consumers and local relationships

 There is consumer demand for more services

64 (4)

 I’m concerned about the impact on my relationships with other health providers if I provide more services

38

25 (5)

 Consumers can afford to pay for additional services

30 (4)

 Consumers are willing to pay for additional services

26 (4)

  1. Notes: 1) Interns answered a subset of these questions. Dashes indicate they were not asked this question. 2) Figures in brackets are the percentage of people who said “Don’t Know” or did not answer but had not left the survey and they are reported if they sum to 4% or more; c) Of the 554 community pharmacists, 5.4% had left the survey at this point