Table 10 Factors considered in the literature

Previous failure to attend

v

v

v

Traffic convenience of the hospital

v

v

Patient’s race

v

v

v

Patient distress

v

Patient opinion concering referal

v

Patient’s health insurance type

v

v

v

v

Patient continuity of care

v

Emotional barrier

v

Concern about disrespect by the hospital

v

Lack of understanding of the scheduling system

v

Provision of cell phone number

v

Type of patient (new/old)

v

Booking confirmation/reminder service

v

Type of booking

v

Day of week

v

Time of day

v

Weather

v