Skip to main content

Table 10 Factors considered in the literature

From: Overbooking for physical examination considering late cancellation and set-resource relationship

  [24] [28] [25] [30] [26] [31] [29] [3] [6]
Previous failure to attend v       v v  
Traffic convenience of the hospital v       v   
Patient’s race   v    v   v   
Patient distress    v       
Patient opinion concering referal    v       
Patient’s health insurance type     v v    v v
Patient continuity of care     v      
Emotional barrier       v    
Concern about disrespect by the hospital       v    
Lack of understanding of the scheduling system       v    
Provision of cell phone number        v   
Type of patient (new/old)         v  
Booking confirmation/reminder service         v  
Type of booking         v  
Day of week         v  
Time of day         v  
Weather         v