Emerged factor (scale) | Mean raw score ± SD | SM% |
---|---|---|
Perceived organizational rules and regulation | 17.4 ± 6.3 | 36.7 |
Perceived value and care for manager | 10.9 ± 3.2 | 43.2 |
Perceived concern for employee immediate manager | 8.6 ± 2.1 | 46.6 |
Involvement during development of citizen charter | 8.3 ± 2.3 | 42.6 |
Perceived communication and adequate staff | 9.9 ± 2.4 | 57.7 |