Table 3 Survey respondents’ views on the professionalism of LMHS
Variable | Responses | Service users (N = 147) | Friends, family and partners (N = 37) | ||
|---|---|---|---|---|---|
Number missing (%) | Number (%) | Number missing (%) | Number missing (%) | ||
LMHS staff explained why they had been called | 1 (0.7) | 1 (2.7) | |||
Yes | 91 (61.9) | 22 (59.5) | |||
No | 21 (14.3) | 4 (10.8) | |||
Not sure | 16 (10.9) | 5 (13.5) | |||
Not applicable | 18 (12.2) | 5 (13.5) | |||
Thought needed LMHS assessment before would be discharged | 1 (0.7) | 0 (0) | |||
Yes | 91 (61.9) | 20 (54.1) | |||
No | 27 (18.4) | 6 (16.2) | |||
Not sure | 12 (8.2) | 4 (10.8) | |||
Not applicable | 16 (10.9) | 7 (18.9) | |||
LMHS staff introduced themselves | 2 (1.4) | 0 (0) | |||
Yes | 84 (57.1) | 20 (54.1) | |||
No | 29 (19.7) | 6 (16.2) | |||
Not sure | 18 (12.2) | 6 (16.2) | |||
Not applicable | 14 (9.5) | 5 (13.5) | |||
Assessment came at a good time | 21 (14.3) | 5 (13.5) | |||
Yes | 52 (35.4) | 8 (21.6) | |||
No | 48 (32.7) | 9 (24.3) | |||
Not sure | 23 (15.6) | 11 (29.7) | |||
Not applicable | 3 (2.0) | 4 (10.8) | |||
Assessment done in a private space | 21 (14.3) | 3 (8.1) | |||
Yes | 97 (66.0) | 22 (59.5) | |||
No | 22 (15.0) | 7 (18.9) | |||
Not sure | 4 (2.7) | 2 (5.4) | |||
Not applicable | 3 (2.0) | 3 (8.1) | |||
Offered advocacy during contact | 0 (0) | 0 (0) | |||
Yes | 23 (15.6) | 13 (35.1) | |||
No | 100 (68.0) | 18 (48.6) | |||
Not sure | 11 (7.5) | 2 (5.4) | |||
Not applicable | 13 (8.8)5 | 4 (10.8) | |||
Signposted to other services | 1 (0.7) | 1 (2.7) | |||
Yes | 40 (27.2) | 12 (32.4) | |||
No | 85 (57.8) | 18 (48.6) | |||
Not sure | 14 (9.5) | 2 (5.4) | |||
Not applicable | 7 (4.8) | 4 (10.8) | |||
Offered outpatient follow-up | 0 (0) | 0 (0) | |||
Yes | 58 (39.5) | 15 (40.5) | |||
No | 65 (44.2) | 14 (37.8) | |||
Not sure | 1 (0.7) | 1 (2.7) | |||
Not applicable | 8 (55.4) | 4 (10.8) | |||
Left without seeing anyone | 10 (6.8) | 1 (2.7) | |||
Self-discharged | 5 (3.4) | 2 (5.4) | |||