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Table 2 Results of thematic analysis

From: Expectations and needs of socially vulnerable patients for navigational support of primary health care services

  Themes Sub-themes
Patients’ expectations and needs Communication expectations and needs . Needs in terms of understanding providers
. Expectations in terms of making oneself understood or heard by providers
. Needs to discuss about medical visit
. Expectations to help bridge communication cap between patients and PHC providers
Relational expectations and needs regarding emotional or psychosocial support  
Pragmatic expectations and needs . Information on ressources
. Information about the FMG (e.g. policies,. .. resources, or providers)
. Physical support
Appreciation of patients who had received navigation interventions Appreciated . Communication support
. Information about resources
. Pragmatic aspect of preparing for the medical appointment
. Emotional support
. Appreciated but unhelpful