Table 2 Use and promotion of virtual healthcare resources (VHR) among providers from high versus low utilization groups
From: Proactive integrated virtual healthcare resource use in primary care
|  | LOW (N = 29) | HIGH (n = 23) | X2 | p | h (95%CI) |
|---|---|---|---|---|---|
Provider’s VHR use (% yes) | |||||
 My HealtheVet | 79.3 | 73.9 | 0.21 | 0.65 | 0.13 (0.05,0.20) |
 Secure Messaging | 86.2 | 78.3 | 0.57 | 0.45 | 0.21 (0.13,0.28) |
 Telehealth | 48.3 | 43.5 | 0.12 | 0.73 | 0.10 (0.02,0.17) |
 VetLink Kiosks | 51.7 | 69.6 | 1.70 | 0.19 | 0.37 (0.29,0.44) |
 Mobile Apps | 10.3 | 13.0 | 0.09 | 0.76 | 0.08 (0.01,0.16) |
Patients’ preferred methods of communication (% yes) | |||||
 Telephone | 86.2 | 95.7 | 1.32 | 0.25 | 0.34 (0.27,0.42) |
 Face to face* | 79.3 | 95.7 | 2.94 | 0.09 | 0.53 (0.45,0.60) |
 My HealtheVet | 34.5 | 43.5 | 0.44 | 0.51 | 0.18 (0.11,0.26) |
 Secure Messaging* | 65.5 | 87.0 | 3.14 | 0.08 | 0.52 (0.44,0.59) |
 Telehealth | 13.8 | 8.7 | 0.33 | 0.57 | 0.16 (0.09,0.24) |
 VetLink Kiosks | 20.7 | 13.0 | 0.52 | 0.47 | 0.21 (0.13,0.28) |
 Mobile Apps | 3.4 | 8.7 | 0.65 | 0.42 | 0.23 (0.15,0.30) |
Providers’ promotion of patients’ use of VHR (% yes) | |||||
 My HealtheVet | 86.2 | 87.0 | 0.01 | 0.94 | 0.02 (−0.05,0.09) |
 Secure Messaging | 93.1 | 95.7 | 0.15 | 0.70 | 0.11 (0.04,0.18) |
 Telehealth | 48.3 | 39.1 | 0.44 | 0.51 | 0.19 (0.12,0.26) |
 VetLink Kiosks | 58.6 | 47.8 | 0.60 | 0.44 | 0.22 (0.15,0.29) |
 Mobile App | 10.3 | 13.0 | 0.09 | 0.76 | 0.08 (0.01,0.15) |
Promotion of patients’ use of VHR on behalf of providers (% yes) | |||||
 My HealtheVet | 3.7 | 5.3 | 0.21 | 0.90 | 0.08 (0.01,0.15) |
 Secure Messaging | 0.0 | 4.8 | 3.63 | 0.16 | 0.44 (0.37,0.51) |
 Telehealth | 3.6 | 5.0 | 0.33 | 0.95 | 0.07 (−0.01,0.14) |
 VetLink Kiosks | 16.7 | 5.3 | 1.91 | 0.39 | 0.38 (0.31,0.45) |
 Mobile Apps | 12.5 | 5.6 | 1.37 | 0.71 | 0.24 (0.17,0.31) |
% Patients with whom use/promote VHR (% responded 50–100%) | |||||
 My HealtheVet | 55.6 | 70.0 | 1.01 | 0.31 | 0.30 (0.23,0.37) |
 Secure Messaging | 63.0 | 68.4 | 0.15 | 0.70 | 0.11 (0.04,0.18) |
 Telehealth | 20.8 | 31.3 | 0.56 | 0.46 | 0.24 (0.17,0.31) |
 VetLink Kiosks | 56.5 | 57.9 | 0.01 | 0.93 | 0.03 (−0.04,0.10) |
 Mobile Apps | 11.8 | 26.7 | 1.16 | 0.28 | 0.38 (0.31,0.45) |