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Table 2 Use and promotion of virtual healthcare resources (VHR) among providers from high versus low utilization groups

From: Proactive integrated virtual healthcare resource use in primary care

  LOW
(N = 29)
HIGH
(n = 23)
X2 p h (95%CI)
Provider’s VHR use (% yes)
 My HealtheVet 79.3 73.9 0.21 0.65 0.13 (0.05,0.20)
 Secure Messaging 86.2 78.3 0.57 0.45 0.21 (0.13,0.28)
 Telehealth 48.3 43.5 0.12 0.73 0.10 (0.02,0.17)
 VetLink Kiosks 51.7 69.6 1.70 0.19 0.37 (0.29,0.44)
 Mobile Apps 10.3 13.0 0.09 0.76 0.08 (0.01,0.16)
Patients’ preferred methods of communication (% yes)
 Telephone 86.2 95.7 1.32 0.25 0.34 (0.27,0.42)
 Face to face* 79.3 95.7 2.94 0.09 0.53 (0.45,0.60)
 My HealtheVet 34.5 43.5 0.44 0.51 0.18 (0.11,0.26)
 Secure Messaging* 65.5 87.0 3.14 0.08 0.52 (0.44,0.59)
 Telehealth 13.8 8.7 0.33 0.57 0.16 (0.09,0.24)
 VetLink Kiosks 20.7 13.0 0.52 0.47 0.21 (0.13,0.28)
 Mobile Apps 3.4 8.7 0.65 0.42 0.23 (0.15,0.30)
Providers’ promotion of patients’ use of VHR (% yes)
 My HealtheVet 86.2 87.0 0.01 0.94 0.02 (−0.05,0.09)
 Secure Messaging 93.1 95.7 0.15 0.70 0.11 (0.04,0.18)
 Telehealth 48.3 39.1 0.44 0.51 0.19 (0.12,0.26)
 VetLink Kiosks 58.6 47.8 0.60 0.44 0.22 (0.15,0.29)
 Mobile App 10.3 13.0 0.09 0.76 0.08 (0.01,0.15)
Promotion of patients’ use of VHR on behalf of providers (% yes)
 My HealtheVet 3.7 5.3 0.21 0.90 0.08 (0.01,0.15)
 Secure Messaging 0.0 4.8 3.63 0.16 0.44 (0.37,0.51)
 Telehealth 3.6 5.0 0.33 0.95 0.07 (−0.01,0.14)
 VetLink Kiosks 16.7 5.3 1.91 0.39 0.38 (0.31,0.45)
 Mobile Apps 12.5 5.6 1.37 0.71 0.24 (0.17,0.31)
% Patients with whom use/promote VHR (% responded 50–100%)
 My HealtheVet 55.6 70.0 1.01 0.31 0.30 (0.23,0.37)
 Secure Messaging 63.0 68.4 0.15 0.70 0.11 (0.04,0.18)
 Telehealth 20.8 31.3 0.56 0.46 0.24 (0.17,0.31)
 VetLink Kiosks 56.5 57.9 0.01 0.93 0.03 (−0.04,0.10)
 Mobile Apps 11.8 26.7 1.16 0.28 0.38 (0.31,0.45)
  1. * p < .10