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Table 2 National VA Primary Care Provider-Reported Challenges with Elements of Care Coordination

From: Association between care coordination tasks with non-VA community care and VA PCP burnout: an analysis of a national, cross-sectional survey

Care coordination element

Provider-reported challenges (n [row % of complete responses])

(n = 1477)

Missing

Not challenging

Slightly challenging

Somewhat challenging

Moderately challenging

Extremely challenging

Managing patients who have received new prescriptions from Community Care providers

44

108 (7.54)

250 (17.45)

286 (19.96)

354 (24.70)

435 (30.36)

Managing patients who had reduced/eliminated opioid use but received new opioid prescriptions from Community Care providers

116

253 (18.59)

289 (21.23)

216 (15.87)

229 (16.83)

374 (27.48)

Fielding requests from patients attempting to obtain routine tests from Community Care providers

171

214 (16.39)

244 (18.68)

265 (20.29)

246 (18.84)

337 (25.80)

Obtaining outside tests and medical records from Community Care providers

17

40 (2.74)

153 (10.48)

291 (19.93)

383 (26.23)

593 (40.62)

Fielding requests from patients who can’t reach Community Care providers

174

253 (19.42)

219 (16.81)

247 (18.96)

255 (19.57)

329 (25.25)

  1. Note: Responses from providers, excluding trainees, executives, and senior executives