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Table 2 Questions of the third survey

From: A pilot study of patient satisfaction with a self-completed tablet-based digital questionnaire for collecting the patient’s medical history in an emergency department

Scale

No

Question

Score

Usability

15 Questions

27

How satisfied were you with the usability of the digital questionnaire?

8.79 ± 1.34

19

I was able to complete the questionnaire in peace.

2.95 ± 0.21

13

I felt confident to be able filling out the digital questionnaire.

2.86 ± 0.35

06

The answers to the questions worked perfectly from a technical point of view.

2.88 ± 0.39

07

The time to complete the questionnaire was just right.

2.81 ± 0.42

25

I was completely satisfied with the colour representation of the digital questionnaire.

2.79 ± 0.63

20

I always knew exactly where to click to answer the questions.

2.65 ± 0.73

16

* I was afraid to damage / drop the device.

2.62 ± 0.86

11

The font was legible.

2.99 ± 0.11

12

* The font size was too small.

2.83 ± 0.60

01

* The tablet was difficult for me to use.

2.83 ± 0.58

04

* The questionnaire sometimes reacted slowly.

2.84 ± 0.57

10

The handling of the device was easy for me.

2.88 ± 0.32

14

I feel confident to be able filling out another digital questionnaire in the same format.

2.87 ± 0.37

18

* I would rather have filled out a paper and pen version of the questionnaire.

2.59 ± 0.80

Content

8 questions

05

The questionnaire was clearly structured.

2.79 ± 0.51

17

I had no problems understanding the questions, even if there were medical terms.

2.38 ± 0.94

08

* I had difficulty in understanding the questions.

2.40 ± 0.97

21

I always knew what the questions were about.

2.62 ± 0.62

26

Unknown terms, if any, were explained.

2.62 ± 0.74

09

The questions seemed appropriate and conclusive to me.

2.83 ± 0.51

03

The questionnaire helped to present my medical concerns.

2.44 ± 0.78

15

I had the impression that the questionnaire helped to sort my thoughts.

1.63 ± 1.12

Privacy

1 question

02

I rate the data protection and data security of the questionnaire as high.

2.40 ± 0.71

Overall impression

3 questions

24

My overall impression is quite positive.

2.68 ± 0.63

23

* I would not recommend the digital questionnaire.

2.56 ± 0.86

22

I would like to have a digital questionnaire again in the future.

2.48 ± 0.84

  1. Negatively formulated items were (01, 04, 08, 12, 16, 18, 23) transformed and marked in the data record with an asterisk (*) and the points were assigned in reverse order (x - 3), so that a high expression of the items also indicates a higher level of agreement. Questions are ordered by appearance. Scores are reported as average ± standard deviation