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Table 1 The data corpus of written complaints

From: A qualitative study of National Health Service (NHS) complaint-responses

Complaint Category

Number

Sub-totals

Paired Complaint:

Complaint and Complaint Response

49

 

Complaint only

(letter returned)

1

50 complaints in total

Complaint response only

(no complaint available)

10

59 Complaint-responses in total

TOTAL

60