From: A qualitative study of National Health Service (NHS) complaint-responses
Complaint Category | Number | Sub-totals |
---|---|---|
Paired Complaint: Complaint and Complaint Response | 49 | Â |
Complaint only (letter returned) | 1 | 50 complaints in total |
Complaint response only (no complaint available) | 10 | 59 Complaint-responses in total |
TOTAL | 60 |