Table 2 The TeamSTEPPS intervention
Phase 1) Setting the stage and deciding what to do—assessment and planning | Phase 2) Making it happen—training and implementation | Phase 3) Making it stick—sustainment |
|---|---|---|
January 2016–April 2016 | May 2016–December 2016 | January 2017–June 2017 |
▪ Site assessment. ▪ Short information meetings and a lesson about teamwork and patient safety. ▪ The management decided the ward ready for TeamSTEPPS ▪ A training and implementation plan established. | ▪ One-day interprofessional team training course. ▪ All healthcare professionals pointed out patient safety issues and recommend TeamSTEPPS tools to solve them. ▪ A change team established. ▪ An action plan established. ▪ Five TeamSTEPPS tools implemented. ▪ Short-term wins celebrated. ▪ TeamSTEPPS refresher training course. | ▪ Implementation continued. ▪ Five new TeamSTEPPS tools implemented. ▪ All initiatives coached, monitored and integrated. ▪ Short-term wins celebrated. ▪ Additional TeamSTEPPS refresher courses. |