Patients satisfaction with healthcare delivery in Ghana

Amporfro, Daniel Adjei; Boah, Michael; Yingqi, Shao; Cheteu Wabo, Therese Martin; Zhao, Miaomiao; Ngo Nkondjock, Victorine Raissa; Wu, Qunhong

doi:10.1186/s12913-021-06717-5

BMC Health Services Research

Table 3 Univariate analysis of factors associated with service reliability, responsiveness, tangibles, and overall satisfaction with health services

From: Patients satisfaction with healthcare delivery in Ghana

Variable	Weighted percentage of respondents who reported being satisfied
Variable	Reliability	*P-value*	Responsiveness	*P-value*	Tangibles	*P-value*	Total satisfaction	*P-value*
Age		0.018		0.073		0.004		0.013
15–25	56.4		75.7		94.2		59.4
26–35	59.2		79.2		95.0		62.2
36–49	64.2		81.1		97.3		67.1
Highest level of education		0.049		0.214		0.010		0.052
No formal education	64.2		75.9		96.9		67.2
Basic education	63.4		83.2		97.3		65.6
Secondary or higher	57.6		78.7		94.7		60.8
Tertiary	58.0		76.9		93.4		61.5
Religion		0.643		0.002		0.289		0.584
African traditional	61.1		88.5		96.3		68.1
Islam	61.9		69.9		96.9		62.7
Christian	59.4		80.1		95.1		62.6
Region		< 0.001		< 0.001		0.001		< 0.001
Greater Accra	58.7		68.3		93.1		61.7
Western	81.4		83.7		96.0		83.0
Central	68.7		80.1		95.8		69.8
Volta	56.3		79.0		94.8		61.7
Eastern	55.8		85.4		95.2		62.3
Ashanti	52.4		82.4		97.2		55.0
Brong Ahafo	56.6		88.6		98.2		59.1
Northern	54.5		54.8		91.2		57.7
Upper East	71.0		92.7		97.9		71.8
Upper West	57.2		90.5		97.9		58.9
Place of residence		0.112		0.001		0.016		0.005
Urban	58.1		74.1		94.6		59.8
Rural	62.2		84.5		96.6		66.8
Employment		0.573		0.577		0.833		0.886
Unemployed	58.7		77.8		95.3		62.6
Employed	60.2		78.9		95.5		62.9
Wealth index		0.166		0.025		0.534		0.334
Poorest	60.7		79.3		96.0		64.0
Poorer	56.7		84.1		96.1		62.0
Middle	64.1		82.4		94.8		66.0
Richer	61.7		77.3		96.3		63.8
Richest	56.4		73.2		94.5		59.3
Payment option		0.133		0.250		< 0.001		0.362
Cash	59.9		79.3		92.8		62.8
Insurance	60.8		79.2		96.4		63.5
Cash & Insurance	52.1		71.9		97.3		57.7
Service type		0.967		0.675		0.265		0.660
Outpatient	59.8		79.6		95.7		61.8
Inpatient	59.9		78.5		94.5		63.1
Type of facility (N = 3507)		0.185		0.527		0.178		0.386
Public	59.2		78.3		95.2		62.4
Private	62.7		80.1		96.6		64.7
Ease of getting care		< 0.001		< 0.001		< 0.001		< 0.001
Not easy	20.5		47.4		83.0		27.2
Easy	62.2		80.5		96.2		64.9
Provider friendliness		< 0.001		< 0.001		< 0.001		< 0.001
Not friendly	33.2		21.0		81.1		26.4
Friendly	61.4		81.9		96.3		64.9
Opening hours		< 0.001		< 0.001		< 0.001		< 0.001
Poor	8.8		39.1		76.5		17.2
Fair	46.7		67.3		93.0		53.4
Good	62.7		80.9		96.3		65.2

p-value < 0.05 was considered statistically significant in the final

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