From: Patients satisfaction with healthcare delivery in Ghana
Variable | Weighted percentage of respondents who reported being satisfied | |||||||
---|---|---|---|---|---|---|---|---|
Reliability | P-value | Responsiveness | P-value | Tangibles | P-value | Total satisfaction | P-value | |
Age | 0.018 | 0.073 | 0.004 | 0.013 | ||||
15–25 | 56.4 | 75.7 | 94.2 | 59.4 | ||||
26–35 | 59.2 | 79.2 | 95.0 | 62.2 | ||||
36–49 | 64.2 | 81.1 | 97.3 | 67.1 | ||||
Highest level of education | 0.049 | 0.214 | 0.010 | 0.052 | ||||
No formal education | 64.2 | 75.9 | 96.9 | 67.2 | ||||
Basic education | 63.4 | 83.2 | 97.3 | 65.6 | ||||
Secondary or higher | 57.6 | 78.7 | 94.7 | 60.8 | ||||
Tertiary | 58.0 | 76.9 | 93.4 | 61.5 | ||||
Religion | 0.643 | 0.002 | 0.289 | 0.584 | ||||
African traditional | 61.1 | 88.5 | 96.3 | 68.1 | ||||
Islam | 61.9 | 69.9 | 96.9 | 62.7 | ||||
Christian | 59.4 | 80.1 | 95.1 | 62.6 | ||||
Region | < 0.001 | < 0.001 | 0.001 | < 0.001 | ||||
Greater Accra | 58.7 | 68.3 | 93.1 | 61.7 | ||||
Western | 81.4 | 83.7 | 96.0 | 83.0 | ||||
Central | 68.7 | 80.1 | 95.8 | 69.8 | ||||
Volta | 56.3 | 79.0 | 94.8 | 61.7 | ||||
Eastern | 55.8 | 85.4 | 95.2 | 62.3 | ||||
Ashanti | 52.4 | 82.4 | 97.2 | 55.0 | ||||
Brong Ahafo | 56.6 | 88.6 | 98.2 | 59.1 | ||||
Northern | 54.5 | 54.8 | 91.2 | 57.7 | ||||
Upper East | 71.0 | 92.7 | 97.9 | 71.8 | ||||
Upper West | 57.2 | 90.5 | 97.9 | 58.9 | ||||
Place of residence | 0.112 | 0.001 | 0.016 | 0.005 | ||||
Urban | 58.1 | 74.1 | 94.6 | 59.8 | ||||
Rural | 62.2 | 84.5 | 96.6 | 66.8 | ||||
Employment | 0.573 | 0.577 | 0.833 | 0.886 | ||||
Unemployed | 58.7 | 77.8 | 95.3 | 62.6 | ||||
Employed | 60.2 | 78.9 | 95.5 | 62.9 | ||||
Wealth index | 0.166 | 0.025 | 0.534 | 0.334 | ||||
Poorest | 60.7 | 79.3 | 96.0 | 64.0 | ||||
Poorer | 56.7 | 84.1 | 96.1 | 62.0 | ||||
Middle | 64.1 | 82.4 | 94.8 | 66.0 | ||||
Richer | 61.7 | 77.3 | 96.3 | 63.8 | ||||
Richest | 56.4 | 73.2 | 94.5 | 59.3 | ||||
Payment option | 0.133 | 0.250 | < 0.001 | 0.362 | ||||
Cash | 59.9 | 79.3 | 92.8 | 62.8 | ||||
Insurance | 60.8 | 79.2 | 96.4 | 63.5 | ||||
Cash & Insurance | 52.1 | 71.9 | 97.3 | 57.7 | ||||
Service type | 0.967 | 0.675 | 0.265 | 0.660 | ||||
Outpatient | 59.8 | 79.6 | 95.7 | 61.8 | ||||
Inpatient | 59.9 | 78.5 | 94.5 | 63.1 | ||||
Type of facility (N = 3507) | 0.185 | 0.527 | 0.178 | 0.386 | ||||
Public | 59.2 | 78.3 | 95.2 | 62.4 | ||||
Private | 62.7 | 80.1 | 96.6 | 64.7 | ||||
Ease of getting care | < 0.001 | < 0.001 | < 0.001 | < 0.001 | ||||
Not easy | 20.5 | 47.4 | 83.0 | 27.2 | ||||
Easy | 62.2 | 80.5 | 96.2 | 64.9 | ||||
Provider friendliness | < 0.001 | < 0.001 | < 0.001 | < 0.001 | ||||
Not friendly | 33.2 | 21.0 | 81.1 | 26.4 | ||||
Friendly | 61.4 | 81.9 | 96.3 | 64.9 | ||||
Opening hours | < 0.001 | < 0.001 | < 0.001 | < 0.001 | ||||
Poor | 8.8 | 39.1 | 76.5 | 17.2 | ||||
Fair | 46.7 | 67.3 | 93.0 | 53.4 | ||||
Good | 62.7 | 80.9 | 96.3 | 65.2 |