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Table 3 Univariate analysis of factors associated with service reliability, responsiveness, tangibles, and overall satisfaction with health services

From: Patients satisfaction with healthcare delivery in Ghana

Variable Weighted percentage of respondents who reported being satisfied
Reliability P-value Responsiveness P-value Tangibles P-value Total satisfaction P-value
Age   0.018   0.073   0.004   0.013
 15–25 56.4   75.7   94.2   59.4  
 26–35 59.2   79.2   95.0   62.2  
 36–49 64.2   81.1   97.3   67.1  
Highest level of education   0.049   0.214   0.010   0.052
 No formal education 64.2   75.9   96.9   67.2  
 Basic education 63.4   83.2   97.3   65.6  
 Secondary or higher 57.6   78.7   94.7   60.8  
 Tertiary 58.0   76.9   93.4   61.5  
Religion   0.643   0.002   0.289   0.584
 African traditional 61.1   88.5   96.3   68.1  
 Islam 61.9   69.9   96.9   62.7  
 Christian 59.4   80.1   95.1   62.6  
Region   < 0.001   < 0.001   0.001   < 0.001
 Greater Accra 58.7   68.3   93.1   61.7  
 Western 81.4   83.7   96.0   83.0  
 Central 68.7   80.1   95.8   69.8  
 Volta 56.3   79.0   94.8   61.7  
 Eastern 55.8   85.4   95.2   62.3  
 Ashanti 52.4   82.4   97.2   55.0  
 Brong Ahafo 56.6   88.6   98.2   59.1  
 Northern 54.5   54.8   91.2   57.7  
 Upper East 71.0   92.7   97.9   71.8  
 Upper West 57.2   90.5   97.9   58.9  
Place of residence   0.112   0.001   0.016   0.005
 Urban 58.1   74.1   94.6   59.8  
 Rural 62.2   84.5   96.6   66.8  
Employment   0.573   0.577   0.833   0.886
 Unemployed 58.7   77.8   95.3   62.6  
 Employed 60.2   78.9   95.5   62.9  
Wealth index   0.166   0.025   0.534   0.334
 Poorest 60.7   79.3   96.0   64.0  
 Poorer 56.7   84.1   96.1   62.0  
 Middle 64.1   82.4   94.8   66.0  
 Richer 61.7   77.3   96.3   63.8  
 Richest 56.4   73.2   94.5   59.3  
Payment option   0.133   0.250   < 0.001   0.362
 Cash 59.9   79.3   92.8   62.8  
 Insurance 60.8   79.2   96.4   63.5  
 Cash & Insurance 52.1   71.9   97.3   57.7  
Service type   0.967   0.675   0.265   0.660
 Outpatient 59.8   79.6   95.7   61.8  
 Inpatient 59.9   78.5   94.5   63.1  
Type of facility (N = 3507)   0.185   0.527   0.178   0.386
 Public 59.2   78.3   95.2   62.4  
 Private 62.7   80.1   96.6   64.7  
Ease of getting care   < 0.001   < 0.001   < 0.001   < 0.001
 Not easy 20.5   47.4   83.0   27.2  
 Easy 62.2   80.5   96.2   64.9  
Provider friendliness   < 0.001   < 0.001   < 0.001   < 0.001
 Not friendly 33.2   21.0   81.1   26.4  
 Friendly 61.4   81.9   96.3   64.9  
Opening hours   < 0.001   < 0.001   < 0.001   < 0.001
 Poor 8.8   39.1   76.5   17.2  
 Fair 46.7   67.3   93.0   53.4  
 Good 62.7   80.9   96.3   65.2  
  1. p-value < 0.05 was considered statistically significant in the final
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BMC Health Services Research

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