Table 2 The reliability statistics calculated for the service dimensions
From: Patients satisfaction with healthcare delivery in Ghana
SERVQUAL Dimensions | Number Of Items | Cronbach’s Alpha Value |
|---|---|---|
Reliability | 5 | 0.828 |
Responsiveness | 7 | 0.696 |
Tangibles | 3 | 0.505 |
Total Satisfaction | 15 | 0.801 |