Table 2 The reliability statistics calculated for the service dimensions
From: Patients satisfaction with healthcare delivery in Ghana
| SERVQUAL Dimensions | Number Of Items | Cronbach’s Alpha Value |
|---|---|---|
| Reliability | 5 | 0.828 |
| Responsiveness | 7 | 0.696 |
| Tangibles | 3 | 0.505 |
| Total Satisfaction | 15 | 0.801 |