Table 3 Difficulties in data processing, communication and coordination, and target audiences between primary and non-primary institutions

Data processing

  Excessive documentation

6040 (63.75)

63.63

63.84

63.81

0.982

0.946

0.946

  Cumbersome and time-consuming data filling

4720 (49.82)

47.99

49.39

52.37

0.002

0.001

0.282

  Cumbersome and time-consuming work accounts

3500 (36.94)

37.64

35.85

36.99

0.362

0.946

0.305

  Time-consuming transmission of information

2433 (25.68)

23.77

22.10

30.91

< 0.001

< 0.001

0.122

  Inconvenient transmission of documents

1367 (14.43)

12.86

12.26

18.09

< 0.001

< 0.001

0.488

Communication and coordination

  Poor inter-agency coordination

3346 (35.31)

26.70

36.70

44.60

< 0.001

< 0.001

< 0.001

  Poor intra-departmental coordination

2091 (22.07)

19.31

18.74

28.13

< 0.001

< 0.001

0.580

  Unclear assignments from superiors

1740 (18.36)

14.53

15.97

24.97

< 0.001

< 0.001

0.116

  Unclear overtime incentive system

3851 (40.64)

36.90

36.78

48.34

< 0.001

< 0.001

0.937

Target audiences

  Uncooperative

3800 (40.11)

39.28

46.47

35.90

< 0.001

< 0.001

< 0.001

  Verbal abuse/intimidation by work targets

1297 (13.69)

12.57

18.00

11.51

< 0.001

< 0.001

< 0.001

  Concerns about survey reliability

3402 (35.91)

34.57

35.38

37.95

0.019

0.008

0.520