Categorya | Processing stepb | Subcategoryc |
---|---|---|
Challenges | Access | • Mismatch between provision and actual use of health services |
Understand | • Uncertainty about the causes of unsuccessful communication | |
Appraise | • Insecurity in dealing with patients’ needs and expectations • Patients’ distrust in healthcare professionals and the German health system | |
Apply | • Patients’ non-compliance with medical appointments | |
Applied Solutions | Access | • Easily accessible services and outreach counselling |
Understand | • Recourse to professional interpreters and cultural mediators • Recourse to lay interpreters (medical staff, relatives) | |
Appraise | • Initiating unnecessary examinations to regain patients’ trust | |
Apply | • Patience in communicating health information to patients |