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Table 2 Criteria and attributes of HLHCOs

From: Which criteria characterize a health literate health care organization? – a scoping review on organizational health literacy

Main categories and subcategories Number of extracted criteria
1. Communication with service users 190
 1.1 Education & information 60
 1.2 Easy to understand written materials & oral exchange 45
 1.3 Verification of understanding & exchange 29
 1.4 HL principles of communication 16
 1.5 Diversity & awareness 15
 1.6 Soft skills 13
 1.7 Technology & innovation 12
2. Easy access & navigation 86
 2.1 Navigating health care services & cooperation 37
 2.2 Physical access & navigation 24
 2.3 Provision of information & staff assistance 10
 2.4 Telephone & online navigation 8
 2.5 Overall ease 7
3. Integration & prioritization of OHL 67
 3.1 Commitment, integration into planning 35
 3.2 Dedication of resources 21
 3.3 Dissemination of OHL 8
 3.4 External factors 3
4. Assessment & organizational development 57
 4.1 Evaluation, assessment, research, quality management 46
 4.2 Needs identification 7
 4.3 Transformation & development 4
5. Engagement & support of service users 55
 5.1 Consultation & engagement of service users 30
 5.2 Support for self-management 18
 5.3 Family & caregivers 7
6. Information & qualification of staff 39
 6.1 Organizational and individual health literacy of staff 19
 6.2 Communication techniques 16
 6.3 Professional development 4
Total number of criteria (including four duplicates) 494
  1. 60 records screened [1, 2, 10, 12, 17,18,19, 22,23,24,25,26, 29, 47,48,49,50,51,52, 54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89,90,91,92,93,94]; 30 unique sets of criteria [1, 2, 12, 17, 19, 24, 29, 30, 48, 49, 55,56,57, 59, 62, 65, 67, 69,70,71, 76, 77, 87, 88, 93,94,95,96,97,98]