Themes | Subthemes | Inpatients | Outpatients | Palliative and hospice care |
---|---|---|---|---|
The strategies developed at the institutional level | Official regulations | • Compliance with the regulations of local and regional authorities • General hygiene measures and rules • Ban on visits to health care facilities | • Compliance with the regulations of local and regional authorities • General hygiene measures and rules | • Compliance with the regulations of local and regional authorities • General hygiene measures and rules • Ban on visits to care facilities |
Reassured the vulnerable | • Protection of employees and outpatients • Medical supplies and equipment • Establishment of a crisis team evaluating the current situation on a daily basis • Recruiting additional staff • Cancellation of all events • Taking steps based on the evaluation of daily developments • Postponement of individual diagnostic measures and therapeutic interventions at short notice, except for urgent operations | • Protection of employees and outpatients • Taking steps based on the evaluation of daily developments • Recruiting additional staff • Continuity in care service but restrictions on daily routines | • Protection of employees and patients • Taking steps based on the evaluation of daily developments • Recruiting additional staff • Cancellation of activities and courses • Continuity in emergency medical operations | |
Circulating up-to-date information | • Sharing up-to-date information between health care providers and stakeholders | • Sharing up-to-date information between health care providers and stakeholders | • Sharing up-to-date information between health care providers and stakeholders | |
Technology-supported tools for communication | • Options for communication and counselling | • Options for communication and counselling | • Options for communication and counselling | |
Clarified COVID-19-related information | • General information and FAQs (multilingual) • Links for further information | • General information and FAQs • Links for further information | • General information and FAQs (multilingual) • Links for further information | |
Emotional booster efforts | • Appreciation of employees (to increase motivation) • Calls for emotional solidarity • Organisation of some activities for employees and inpatients • Supports from local and regional companies • Continuity in religious services • Accessibility of a pastor by telephone | • Appreciation of employees (to increase motivation) • Calls for emotional solidarity | • Appreciation of employees (to increase motivation) • Calls for emotional solidarity • Supports from local and regional companies • Continuity in religious services • Accessibility to a pastor by telephone | |
Ethical guidelines for the pandemic agenda | Technology-aided health monitoring | • Transparency • Anonymised data or data logging for less than three months | • Transparency • Anonymised data or data logging for less than three months | • Transparency • Data logging for less than three months |
Supporting the grieving | • Special arrangements for visiting patients in exceptional cases • Decision making about seriously ill patients | • Special arrangements for visiting patients in exceptional cases • Decision-making about seriously ill patients |