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Table 3 Participants view of responsibility for explanation for laboratory testing

From: A cross-case analyses of laboratory professionals-patients interaction for patients accessing laboratory services at University of Cape Coast hospital and Ewim Polyclinic in the Cape Coast Metropolis, Ghana

Questionnaire item UCC hospital; N (%) Ewim Polyclinic; N (%)
In your opinion who has responsibility to explain your laboratory testing to you?
 Doctor 28 (62.2) 7 (15.9)
 Doctor and laboratory staff 9 (20.0) 12 (27.3)
 Doctor and nurse 0 (0.0) 11 (25.0)
 Midwife and laboratory staff 1 (2.2) 4 (9.1)
 Midwife 3 (6.7) 7 (15.9)
 Laboratory staff 3 (6.7) 3 (6.8)
On a scale of 1–5, rate your satisfaction with the depth of communication that took place between you and the laboratory staff
 Excellent (5) 18 (40.0) 9 (20.5)
 Very good (4) 16 (35.6) 9 (25.0)
 Good (3) 9 (20.0) 19 (43.2)
 Satisfactory (2) 1 (2.2) 5 (11.4)
 Less than satisfactory (1) 0 (0.0) 2 (4.5)