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Table 1 Patient-reported quality of care according to patient and section characteristics of the included hospital sections

From: The impact of work-place social capital in hospitals on patient-reported quality of care: a cohort study of 5205 employees and 23,872 patients in Denmark

 

Number (%)

Satisfactiona

Mean (SD)

Patient involvementa

Mean (SD)

Medical errorsa

Mean proportion (SD)

Patient characteristics

Type of care

  Inpatient

4388 (18)

4.29 (0.78)

3.71 (1.07)

0.10 (0.29)

  Acute

5878 (25)

4.00 (0.98)

3.22 (1.14)

0.13 (0.33)

  Outpatient

13,606 (57)

4.27 (0.82)

3.61 (1.07)

0.05 (0.22)

Gender

  Women

12,686 (53)

4.16 (0.89)

3.51 (1.15)

0.08 (0.27)

  Men

11,186 (47)

4.26 (0.82)

3.65 (1.05)

0.07 (0.26)

Age

   < 60

9628 (40)

4.16 (0.90)

3.63 (1.07)

0.09 (0.29)

   ≥ 60

14,244 (60)

4.24 (0.83)

3.54 (1.13)

0.06 (0.25)

Length-of-stayc

   < 24 h

4543 (44)

4.12 (0.94)

3.44 (1.12)

0.10 (0.30)

   ≥ 24 h

5723 (56)

4.13 (0.89)

3.35 (1.12)

0.12 (0.33)

Section characteristics

Type of care

  Acute

26

3.96 (0.20)

3.96 (0.20)

0.13 (0.061)

  Inpatient

11

4.29 (0.24)

4.29 (0.24)

0.067 (0.057)

  Outpatient

77

4.27 (0.16)

4.27 (0.16)

0.048 (0.029)

  Acute and inpatient

33

4.23 (0.18)

4.23 (0.18)

0.10 (0.040)

  Acute and outpatient

1

4.17

3.71

0.022

Social capitalb

  Low < 25 percentile (< 67)

46

4.19 (0.24)

3.56 (0.071)

0.093 (0.071)

  Medium 25–75 percentile (67–74)

95

4.16 (0.25)

3.49 (0.39)

0.092 (0.056)

  High > 75 percentile (> 74)

41

4.25 (0.13)

3.72 (0.22)

0.064 (0.041)

Part-time workers (according to the median)b

   < 56%

90

4.18 (0.24)

3.57 (0.35)

0.087 (0.056)

   ≥ 56%

92

4.19 (0.22)

3.56 (0.35)

0.085 (0.061)

Sickness absence 1 yr. prior (according to the median)b

   < 5%

89

4.23 (0.21)

3.63 (0.33)

0.080 (0.066)

   ≥ 5%

93

4.15 (0.24)

3.50 (0.37)

0.092 (0.050)

Section size (according to tertiles)b

   < 18 employees

51

4.23 (0.18)

3.72 (0.29)

0.060 (0.042)

  18–34 employees

82

4.20 (0.24)

3.56 (0.35)

0.091 (0.064)

   > 34 employees

49

4.12 (0.25)

3.40 (0.36)

0.11 (0.053)

Section complexity (number of work-units) (according to tertiles)b

   < 3

53

4.22 (0.21)

3.67 (0.33)

0.075 (0.051)

  3–4

63

4.22 (0.19)

3.60 (0.32)

0.081 (0.060)

   > 4

66

4.13 (0.26)

3.44 (0.38)

0.099 (0.061)

  1. a Range of the care quality scales:1–5. b according to the distribution among the 148 unique sections. c not relevant for outpatient care