From: Satisfaction with healthcare services among refugees in Zaatari camp in Jordan
Quality elements | Median Satisfaction score | P value* | ||||
---|---|---|---|---|---|---|
Age | Gender | Education | Duration of stay | |||
Human and physical health resources | Ease of access to general & oral health facilities. | Dissatisfied | 0.058 | 0.015 | 0.105 | 0.802 |
Availability of all dental services. | Dissatisfied | 0.193 | 0.831 | 0.558 | 0.772 | |
All family members are offered oral & dental examination and treatment. | Neutral | 0.049 | 0.645 | 0.170 | 0.172 | |
The number of staff is sufficient to carry out all procedures in every visit. | Satisfied | 0.272 | 0.029 | 0.553 | 0.111 | |
Proper care is available for children. | Satisfied | 0.009 | 0.969 | 0.001 | 0.083 | |
Services for the elderly and those with special needs are available. | Neutral | 0.057 | 0.952 | 0.322 | 0.579 | |
Prescribed medications are available in camp’s pharmacy. | Neutral | 0.176 | 0.733 | 0.570 | 0.343 | |
Lab tests are available in the camp. | Neutral | 0.549 | 0.596 | 0.968 | 0.162 | |
Radiological services are available. | Satisfied | 0.245 | 0.752 | 0.251 | 0.734 | |
Domain score$ Mean ± SD | 20.01 ± 3.23 | 0.002 | 0.524 | 0.020 | 0.881 | |
Interaction & reactivity | Provide information about the available services in the medical center. | Neutral | 0.002 | 0.984 | 0.966 | 0.003 |
Provide oral health education to help understand, prevent and treat conditions. | Neutral | 0.004 | 0.556 | 0.457 | 0.655 | |
Sympathetic attitude with patient’s problems. | Satisfied | 0.388 | 0.825 | 0.612 | 0.347 | |
Staff communication skills. | Neutral | 0.191 | 0.914 | 0.693 | 0.129 | |
Domain score$ Mean ± SD | 8.98 ± 1.61 | < 0.001 | 0.738 | 0.884 | 0.106 | |
Administration | Announcements are made regarding the voluntary medical campaigns held in the camp. | Neutral | 0.172 | 0.641 | 0.386 | 0.482 |
Sufficient working hours. | Satisfied | 0.138 | 0.359 | 0.172 | 0.628 | |
Waiting time before seeing my physician. | Satisfied | 0.271 | 0.067 | 0.395 | 0.888 | |
Ask about medical and drug history in every visit. | Satisfied | 0.418 | 0.080 | 0.254 | 0.933 | |
Contact patient if has a follow up visit and didn’t attend. | Dissatisfied | 0.461 | 0.504 | 0.156 | 0.819 | |
Keep a medical file for each patient. | Neutral | 0.408 | 0.002 | 0.181 | 0.476 | |
Ease of patient referral from clinic to hospital. | Dissatisfied | 0.131 | 0.358 | 0.501 | 0.249 | |
Domain score$ Mean ± SD | 14.51 ± 2.42 | 0.530 | 0.034 | 0.579 | 0.154 | |
Total | Overall satisfaction score$ Mean ± SD | 43.49 ± 5.85 | 0.004 | 0.584 | 0.130 | 0.260 |