Characteristics | Quality gap based on HEALTHQUAL model | Quality gap based on SERVQUAL model | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
LEVENE’S Test for Equality of Variances | F | P-value | Independent Samples Test | P-value | LEVENE’S Test for Equality of Variances | F | P-value | Independent Samples Test | P-value | |
Gender | Equal variances assumed | 0.01 | 0.752 | − 0.414 | 0.679 | Equal variances assumed | 0.08 | 0.778 | −0.732 | 0.465 |
Equal variances not assumed | −0.426 | 0.674 | Equal variances not assumed | −0.669 | 0.511 | |||||
Age | Equal variances assumed | 0.419 | 0.518 | −1.058 | 0.291 | Equal variances assumed | 0.105 | 0.746 | 1.352 | 0.178 |
Equal variances not assumed | −1.059 | 0.3 | Equal variances not assumed | 1.454 | 0.158 | |||||
Marital status | Equal variances assumed | 0.033 | 0.857 | −0.086 | 0.931 | Equal variances assumed | 0.327 | 0.568 | 2.016 | 0.045* |
Equal variances not assumed | −0.101 | 0.926 | Equal variances not assumed | 1.53 | 0.222 | |||||
Education level | Equal variances assumed | 0.622 | 0.431 | 0.799 | 0.425 | Equal variances assumed | 0.095 | 0.759 | −1.277 | 0.203 |
Equal variances not assumed | 0.813 | 0.417 | Equal variances not assumed | −1.268 | 0.206 |