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Table 4 Associations between service users’ demographic characteristics and the mean of quality gaps: HEALTHQUAL and SERVQUAL scores

From: Quality assessment of services provided by health centers in Mashhad, Iran: SERVQUAL versus HEALTHQUAL scales

Characteristics

Quality gap based on HEALTHQUAL model

Quality gap based on SERVQUAL model

LEVENE’S Test for Equality of Variances

F

P-value

Independent Samples Test

P-value

LEVENE’S Test for Equality of Variances

F

P-value

Independent Samples Test

P-value

Gender

Equal variances assumed

0.01

0.752

− 0.414

0.679

Equal variances assumed

0.08

0.778

−0.732

0.465

Equal variances not assumed

  

−0.426

0.674

Equal variances not assumed

  

−0.669

0.511

Age

Equal variances assumed

0.419

0.518

−1.058

0.291

Equal variances assumed

0.105

0.746

1.352

0.178

Equal variances not assumed

  

−1.059

0.3

Equal variances not assumed

  

1.454

0.158

Marital status

Equal variances assumed

0.033

0.857

−0.086

0.931

Equal variances assumed

0.327

0.568

2.016

0.045*

Equal variances not assumed

  

−0.101

0.926

Equal variances not assumed

  

1.53

0.222

Education level

Equal variances assumed

0.622

0.431

0.799

0.425

Equal variances assumed

0.095

0.759

−1.277

0.203

Equal variances not assumed

  

0.813

0.417

Equal variances not assumed

  

−1.268

0.206

  1. *Statistically significant at 0.05 level