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Table 5 Patient-reported improvements

From: What does the patient have to say? Valuing the patient experience to improve the patient journey

What can we do better?

Service quality dimensions

At time of arrival

% (n)

At time of discharge

% (n)

Total

% (n)

Room comfort (TV, spaciousness, temperature, etc.)

Environment

28.3 (72)

19.3 (49)

47.6 (121)

Management of prehospitalisation

Administrative

5.1 (13)

–

5.1 (13)

Waiting times from the moment of arrival at the hospital to the moment of entering the operating theatre

Administrative

14.6 (37)

6.3 (16)

20.9 (53)

Availability of nursing staff

Interpersonal

3.5 (9)

11.4 (29)

15.0 (38)

Availability of medical staff

Interpersonal

2.0 (5)

8.3 (21)

10.2 (26)

Information on the clinical path

Technical

4.7 (12)

6.7 (17)

11.4 (29)

More frequent physiotherapy

Technical

–

11.0 (28)

11.0 (28)

Better pain control

Technical

–

7.9 (20)

7.9 (20)