Table 3 Patients’ emotional status
From: What does the patient have to say? Valuing the patient experience to improve the patient journey
Question | At the time of arrival % (n) | At the time of discharge % (n) | ||||
|---|---|---|---|---|---|---|
What do you feel now? | Major Surgery | Minor Surgery | Total | Major Surgery | Minor Surgery | Total |
Serenity | 22.8 (36) | 19.8 (19) | 21.7 (55) | 45.6 (72) | 46.9 (45) | 46.1 (117) |
Trust | 32.3 (51) | 46.9 (45) | 37.8 (96) | 25.3 (40) | 39.6 (38) | 30.7 (78) |
Anticipation | 13.3 (21) | 21.9 (21) | 16.5 (42) | 17.1 (27) | 8.3 (8) | 13.8 (35) |
Apprehension | 28.5 (45) | 7.3 (7) | 20.5 (52) | 7.0 (11) | 5.2 (5) | 6.3 (16) |
Fear | 3.2 (5) | 4.2 (4) | 3.5 (9) | 1.3 (2) | 0.0 (0) | 0.8 (2) |
Anger | 0.0 (0) | 0.0 (0) | 0.0 (0) | 3.8 (6) | 0.0 (0) | 2.4 (6) |