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Table 9 Correlations of overall patient experience and specific outcome measures

From: Victorian healthcare experience survey 2016–2018; evaluation of interventions to improve the patient experience

 

2018

 

Overall patient experience

Discharge planning

Physical environment

Staff-Patient communication

Respect & dignity

Emotional support

Treatment & disease education

2016

Overall patient experience

 

.477**

.491**

.719**

.609**

.753**

.544**

Discharge planning

.483**

 

.355**

.583**

.425**

.509**

.466**

Physical environment

.458**

.314**

 

.472**

.475**

.483**

.317**

Patient-staff communication

.692**

.578**

.462**

 

.645**

.819**

.680**

Respect & dignity

.598**

.423**

.446**

.641**

 

.721**

.491**

Emotional support

.748**

.520**

.447**

.796**

.705**

 

.626**

Treatment & disease education

.536**

.509**

.329**

.700**

.481**

.638**

 
  1. ** = p < .01