Table 6 One-Way ANOVA and T-Test of Numbers of Interventions on Overall Patient Experience
One-Way ANOVA | |||||||
Intervention category | (A) None M (SE) | (B) One intervention M (SE) | (C) Two interventions M (SE) | (D) Three interventions M (SE) | (E) Four interventions M (SE) | F-ratio | Differences (Post-hoc) |
Integration of care | 93.26 (.167) | 95.16 (.411) | 96.51 (.550) | 15.55*** | C > B > A | ||
Discharge plan | 93.57 (.208) | 93.62 (.233) | 93.74 (.677) | 0.38 | – | ||
Wait-time & Access | 93.85 (.165) | 92.80 (.373) | 90.65 (1.38) | 7.61*** | A > B | ||
Staff – Staff Communication | 93.31 (.163) | 96.92 (.362) | 93.66 (1.02) | 21.16*** | B > A&C | ||
Patient-Staff Communication | 93.21 (.224) | 95.02 (.238) | 92.82 (.361) | 89.50 (1.36) | 16.23*** | B > A > C&D | |
Physical environment | 93.57 (.205) | 93.20 (.282) | 95.18 (.417) | 91.51 (.865) | 97.71 (.680) | 7.71*** | C > A&B&D E > A&B&C&D |
T-Test | |||||||
Intervention category | (A) None M (SE) | (B) One intervention M (SE) | t | Differences | |||
Care Continuity | 93.69 (.155) | 91.98 (.708) | 6.36* | A > B | |||
Respect & Dignity | 93.20 (.165) | 96.83 (.309) | 57.17*** | B > A | |||
Emotional Support | 93.95 (.156) | 90.59 (.551) | 45.91*** | A > B | |||
Treatment & disease education | 93.51 (.153) | 98.51 (.503) | 19.71*** | B > A | |||