Table 1 Health service outcomes
Type of outcome | Studies |
|---|---|
Discrete products (n = 32, 36.5%) | |
Design or redesign of patient or program information products | [54, 56, 66, 67, 73, 86, 91, 98, 100, 101, 105, 107, 109, 111,112,113,114,115,116,117] |
Patient decision aids | |
Frameworks, indicators or measures to guide or evaluate services | |
e-health products for managing health conditions, peer support, and/or planning healthcare visits | [42, 43, 45, 53, 57, 58, 60, 74, 80, 81, 89, 92, 94, 97, 102, 108, 120,121,122,123,124] |
e-learning training packages for staff | [83] |
Improvements to health services (n = 39, 43.%) | |
New education, support, recreational, or clinical programs, or new clinics or services | [47, 56, 64, 69, 84, 92, 93, 96, 99, 100, 109, 110, 112, 113, 116, 125] |
Improvements to enhance patient experience e.g., physical environment, menu, availability of personal belongings, service accessibility, and improving trust, communication and decision-making processes with healthcare professionals | [38, 54, 68, 77, 78, 86, 87, 90,91,92, 96, 100, 101, 106, 107, 109, 111, 115,116,117, 125, 126] |
Patient-oriented health records, consultant summary letters or discharge summaries (and processes to support their use in the service) | |
Improvements to service processes, e.g., record keeping, data sharing, medication dispensing, care pathways, and appointment and recall systems | [38, 46, 54, 65, 68, 77, 79, 88, 90, 101, 106, 107, 109, 114, 125, 126] |
Processes for eliciting patient and family feedback | |
Redesign and/or expansion of existing services | |
New volunteer or staff positions | |
Design of staff recruitment processes, induction, education and training | |
System or policy level change/s (n = 19, 21.1%) | |
Strategies to reconfigure or further develop services | |
Development of a conceptual model of recovery | [128] |
Prioritisation process to develop action plan for local service provision | |
Formation of local health action groups, steering groups, or committees | |
Developing infrastructure for patient and family engagement in decision-making processes | [95] |
Spread of experience-based co-design processes to other services and organisations | [38] |
Development of a quality assurance model for evaluating service improvements or frameworks to measure or evaluate service quality | |