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Table 1 Example of the analysis process; codes, preliminary- and final themes

From: Crossing knowledge boundaries: health care providers’ perceptions and experiences of what is important to achieve more person-centered patient pathways for older people

Examples of codes

Preliminary themes

Final theme

Patient journey- new discoveries

Trusting each other more

Checklists clarify responsibility

Checklists increase predictability

Learning about and from others

Getting to know each other

From the patient’s point of view

Wanting the best for the patient

Colleagues around the user

Working together for the sake of the user

Common understanding-common goal

WMTY- from random to systematic

WMTY-Working with, not for, the user

Formal and informal practice is revealed

New discoveries about the patients, new discoveries about each other

Negotiating checklists to improve the patient journey

What we have in common is the patients

Facilitating a new common understanding of the patient journeys

Finding common ground through the mapping of the patient journey

Thinking in more holistic terms

Understanding the system

A shared responsibility

A more holistic approach

“Patient pathway” triggers person-centeredness

Task orientation

Thinking ahead

From task orientation to more person-centered care

Not just here and now, not just me

Patient has a past present and a future

Expanded knowledge about the pathway

The importance of understanding the whole patient pathway

Finding someone who knows the patient

Being knowledgeable and professional

Home care knows them well

Getting acquainted

WMTY-same but different

Safety for the patients

Talking to informal caregiver

Next of kin as resource

More holistic information about the patient

Being knowledgeable and professional Establishing a common language

Focus on documentation content

Signaling we know you

The home as the alpha and omega of the pathway

Knowing the patient in different ways

Seeing a different version of the patient

The significance of getting to know the older patient

It’s often too late

Out of sight, out of mind

Keeping them at home

Focus on physical function at home

Safety at home

Focus on standardized assessment at home

More proactive thinking

Home care nurse as a link between the before and after in the patient’s journey

They know the patient and their home-situation best

From task orientation to more comprehensive care

Keeping older people safe at home

The key role of home care providers in the patient pathway

Skepticism towards the QIC work

Checklists- not being used

Checklists- not the whole solution

Checklists- enthusiasm

Checklist- skepticism

Importance of anchoring with leaders

Unpredictable pathways

Overwhelming complexity

Need for resources to implement

Checklists as universal remedy

Unpredictable patient pathways within a more systematic frame

The checklists are a symptom- not the whole solution

From random to systematic care for the older patient

Bottom- up is good but necessitates top-down support

Resources are crucial for implementation

Ambiguity towards checklists and practice implementation