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Table 3 Issues identified by nurses and corresponding intervention elements addressing issues

From: Moving from “let’s fix them” to “actually listen”: the development of a primary care intervention for mental-physical multimorbidity

Issue identified by nurses

Intervention elements designed to address issues identified by nurse

Helpful documentation can support implementation

• Documentation all written with the patient at the centre of care, eg sections included “What I want to achieve” and “How I want to achieve it”.

• Plans and session summaries included patient priority areas, and a brief review of progress, emphasising achievements and changes made, as well as revised plans. PHQ-9 also included in documentation and shared with patient.

Communication between providers is important

• Protocol for intervention included all plans and session summaries to be shared with patient, GP, and any other health professionals nominated by the patient.

• Nurses to communicate with GPs via email after each session.

• Any concerns raised with GP, and risk assessment supported by a risk assessment protocol.

Nurses need practice and prompts to develop these skills.

• MI prompts included as questions on the documentation templates.

• MI Pocket Guide developed as a brief summary and prompt for MI skills.

• Manual for nurses to provide a range of examples of verbal and written responses in an MI-consistent way.