Table 4 The relationships between nurse managers’ work activities (NMWCQ), nurses’ job satisfaction (KUHJSS), medication errors and subareas of patient satisfaction (RHCS) at the unit (n = 28) level
The model of patient satisfaction (RHCS) | B | p | |
|---|---|---|---|
Outcomes variables | Leadership (KUHJSS) Medication errors | .132 −.011 | .002** |
Interdisciplinary collaboration | Work well-being (NMWCQ) Medication errors | -.171 -.005 | .002** |
Cognition of physical needs | Development of nursing (NMWCQ) Requiring factors of work (KUHJSS) | -.782 -.543 | .003** |
Professional practice | Organizing (NMWCQ) Clinical nursing (NMWCQ) Leadership (KUHJSS) | -.124 -.178 -.114 | .004** |
Pain and apprehension | Communication (NMWCQ) Development of nursing (NMWCQ) Working welfare (KUHJSS) Medication errors | .324 -.327 -.420 -.011 | .005** |
Information and participation in own care | Organizing (NMWCQ) Medication errors | -.201 -.011 | .007** |
Human resources | Financial management (NMWCQ) Medication errors | -.273 -.014 | .028** |
Total patient satisfaction | Work well-being (NMWCQ) Working welfare (KUHJSS) Medication errors | -.217 -.356 -.006 | <.001*** |