Telephone advice by GP | ||||||
---|---|---|---|---|---|---|
Advantage | n(%) | Disadvantage | n(%) | |||
Time to care | Wrong clinical assessment | |||||
Fast service | 108 (26,7) | No physical examination | 123 (30,4) | |||
24/7 available | 8 (2,0) | No patient history | 35 (8,7) | |||
Telephone contact with physician | Limited anamnesis | 50 (12,4) | ||||
Reassurance | 74 (18,3) | Barriers in anamnesis due to language/understanding | 4 (1,0) | |||
Advice | 52 (12,9) | Not specified | 18 (4,5) | |||
Assessment by physician | 12 (3,0) | |||||
Practical advantages | Not reassured | 25 (6,2) | ||||
No extra transfer | 83 (20,5) | Long waiting time | 11 (2,7) | |||
Cost saving | 17 (4,2) | No prescriptions | 10 (2,5) | |||
Reduce workload for ED and GP | 2 (0,5) | High responsibility | 1 (0,2) | |||
Other | 7 (1,7) | Other | 8 (2,0) | |||
No advantage | 13 (3,2) | No disadvantage | 7 (1,7) | |||
Blank | 118 (29,2) | Blank | 158 (39,1) | |||
Co-location | ||||||
Options | n(%) | Advantages | n(%) | Disadvantages | n(%) | |
Fully agree | 90 (22,3) | Fast service | 104 (25,7) | Further from home | 19 (4,7) | |
Agree | 244 (60,4) | No extra transfer | 103 (25,5) | Parking/transport | 3 (0,7) | |
Disagree | 31 (7,7) | Correct referral | 54 (13,4) | Longer waiting time Other | 19 (4,7) 41 (10,2) | |
Fully disagree | 6 (1,5) | Multi-disciplinary | 29 (7,2) | |||
Blank | 33 (8,2) | Well equipped setting | 18 (4,5) | |||
Telephone registration on co-location n (%) | ||||||
Options | Physician at telephone | Telephone advice | Operator assessment | GP assessment | ||
Fully agree | 100 (25,1) | 159 (39,4) | 47 (11,6) | 101 (25,0) | ||
Agree | 137 (34,3) | 208 (51,5) | 187 (46,3) | 226 (55,9) | ||
Disagree | 127 (31,8) | 22 (5,4) | 133 (32,9) | 61 (15,1) | ||
Fully disagree | 35 (8,8) | 11 (2,7) | 32 (7,9) | 10 (2,5) | ||
Blank | 5 (1,3) | 4 (1,0) | 5 (1,3) | 6 (1,5) | ||
Triage on co-location n (%) | ||||||
Options | Correct referral operator | Ignore referral operator | No own initiative visit GP | No own initiative visit ED | No free choice | Adequate referral |
Fully agree | 83 (20,5) | 16 (4,0) | 57 (14,1) | 86 (21,3) | 55 (13,6) | 167 (41,3) |
Agree | 266 (65,8) | 90 (22,3) | 189 (46,8) | 203 (50,2) | 210 (52,0) | 164 (40,6) |
Disagree | 36 (8,9) | 213 (52,7) | 113 (28,0) | 72 (17,8) | 93 (23,0) | 94 (23,3) |
Fully disagree | 13 (3,2) | 71 (17,6) | 33 (8,2) | 24 (5,9) | 26 (6,4) | 20 (5,0) |
Blank | 6 (1,5) | 14 (3,5) | 12 (3,0) | 19 (4,7) | 20 (5,0) | 167 (41,3) |