Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study

Table 4 Correlation Matrix of primary care scales, satisfaction, and loyalty (n = 206)

Variable	FC-r	FC-u	LG	CR	CO-v	CO-r	CO-h	FA	CM	To	Sa	Lo
FC-r	NA	0.15	0.66**	0.31**	0.42**	0.36**	0.39**	0.54**	0.35**	0.67**	0.29**	0.60**
FC-u		NA	−0.008	− 0.07	−0.16	− 0.15	−0.04	− 0.15	0.05	0.14	0.30**	−0.01
LG			NA	0.45**	0.56**	0.43**	0.44**	0.67**	0.31**	0.73**	0.37**	0.72**
CR				NA	0.39**	0.31**	0.26**	0.43**	0.28**	0.60**	0.18*	0.32**
CO-v					NA	0.63**	0.59**	0.61**	0.41**	0.76**	0.25**	0.35**
CO-r						NA	0.50**	0.50**	0.34**	0.67**	0.15	0.27**
CO-h							NA	0.49**	0.41**	0.68**	0.27**	0.41**
FA								NA	0.40**	0.76**	0.26**	0.50**
CM									NA	0.63**	0.25**	0.27**
To										NA	0.40**	0.55**
Sa											NA	0.26**
Lo												NA

FC-s First contact (regular access), FC-u First contact (urgent access), LG Longitudinality, CR Coordination, CO-v Comprehensiveness (variety of care), CO-r Comprehensiveness (risk prevention), CO-h Comprehensiveness (health promotion), FA Family centeredness, CM Community orientation, To Total Score, Sa Satisfaction, Lo Loyalty
NA Not Applicable
* p-value<0.05
** p-value<0.01

ISSN: 1472-6963