Table 3 Descriptive features of the modified PCAT (n = 206)
From: Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study
Scale | 25th percentile | 50th percentile | 75th percentile | Range of score | Skewness | Kurtosis |
|---|---|---|---|---|---|---|
First contact (regular access) | 70.2 | 80.2 | 93.4 | 50–100 | −0.12 | −1.19 |
First contact (urgent access) | 33.3 | 55.3 | 66.5 | 0–100 | −0.18 | −0.02 |
Longitudinality | 69.2 | 82.4 | 93.7 | 39–100 | −0.39 | −0.80 |
Coordination | 50.0 | 83.3 | 100 | 33–100 | −0.27 | −1.54 |
Comprehensiveness (variety of care) | 54.5 | 66.8 | 76.0 | 4–100 | −0.44 | 1.69 |
Comprehensiveness (risk prevention) | 50.0 | 52.4 | 64.4 | 0–100 | −0.67 | 1.78 |
Comprehensiveness (health promotion) | 66.8 | 73.6 | 86.8 | 29–100 | −0.18 | 0.01 |
Family centeredness | 67 | 83.5 | 100 | 33–100 | −0.37 | −1.28 |
Community orientation | 58.5 | 75 | 100 | 25–100 | −0.07 | −1.25 |
Total Score | 64.0 | 70.8 | 81.0 | 45–98 | 0.23 | −0.68 |