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PY - 2000 DA - 2000// TI - The general practice assessment survey (GPAS): tests of data quality and measurement properties JO - Fam Pract VL - 17 UR - https://doi.org/10.1093/fampra/17.5.372 DO - 10.1093/fampra/17.5.372 ID - Ramsay2000 ER - TY - JOUR AU - Mead, N. AU - Bower, P. AU - Roland, M. PY - 2008 DA - 2008// TI - The general practice assessment questionnaire (GPAQ)–development and psychometric characteristics JO - BMC Fam Pract VL - 9 UR - https://doi.org/10.1186/1471-2296-9-13 DO - 10.1186/1471-2296-9-13 ID - Mead2008 ER - TY - JOUR AU - Schäfer, W. L. AU - Boerma, W. G. AU - Berg, M. J. AU - Maeseneer, J. AU - Rosis, S. AU - Detollenaere, J. PY - 2019 DA - 2019// TI - Are people’s health care needs better met when primary care is strong? A synthesis of the results of the QUALICOPC study in 34 countries JO - Primary Health Care Res Dev VL - 20 UR - https://doi.org/10.1017/S1463423619000434 DO - 10.1017/S1463423619000434 ID - Schäfer2019 ER - TY - JOUR AU - Murante, A. M. 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PY - 2015 DA - 2015// TI - Development and validation of the Japanese version of primary care assessment tool JO - Fam Pract VL - 33 UR - https://doi.org/10.1093/fampra/cmv087 DO - 10.1093/fampra/cmv087 ID - Aoki2015 ER - TY - JOUR AU - Yang, H. AU - Shi, L. AU - Lebrun, L. A. AU - Zhou, X. AU - Liu, J. AU - Wang, H. PY - 2012 DA - 2012// TI - Development of the Chinese primary care assessment tool: data quality and measurement properties JO - Int J Qual Health C VL - 25 UR - https://doi.org/10.1093/intqhc/mzs072 DO - 10.1093/intqhc/mzs072 ID - Yang2012 ER - TY - JOUR AU - Bower, P. AU - Mead, N. AU - Roland, M. PY - 2002 DA - 2002// TI - What dimensions underlie patient responses to the general practice assessment survey? A factor analytic study JO - Fam Pract VL - 19 UR - https://doi.org/10.1093/fampra/19.5.489 DO - 10.1093/fampra/19.5.489 ID - Bower2002 ER - TY - JOUR AU - Margolis, S. A. AU - Al-Marzouqi, S. AU - Revel, T. AU - Reed, R. L. PY - 2003 DA - 2003// TI - Patient satisfaction with primary health care services in the United Arab Emirates JO - Int J Qual Health C VL - 15 UR - https://doi.org/10.1093/intqhc/mzg036 DO - 10.1093/intqhc/mzg036 ID - Margolis2003 ER - TY - JOUR AU - Baron-Epel, O. AU - Dushenat, M. AU - Friedman, N. PY - 2001 DA - 2001// TI - Evaluation of the consumer model: relationship between patients’ expectations, perceptions and satisfaction with care JO - Int J Qual Health C VL - 13 UR - https://doi.org/10.1093/intqhc/13.4.317 DO - 10.1093/intqhc/13.4.317 ID - Baron-Epel2001 ER - TY - JOUR AU - Campbell, J. AU - Smith, P. AU - Nissen, S. AU - Bower, P. AU - Elliott, M. AU - Roland, M. PY - 2009 DA - 2009// TI - The GP patient survey for use in primary care in the National Health Service in the UK–development and psychometric characteristics JO - BMC Fam Pract VL - 10 UR - https://doi.org/10.1186/1471-2296-10-57 DO - 10.1186/1471-2296-10-57 ID - Campbell2009 ER - TY - JOUR AU - Anderson, R. T. 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AU - Armstrong, G. PY - 2010 DA - 2010// TI - Principles of marketing: Melbourne, VIC: Pearson Education ID - Kotler2010 ER - TY - JOUR AU - Kim, C. E. AU - Shin, J. -. S. AU - Lee, J. AU - Lee, Y. J. AU - Kim, M. -. R. AU - Choi, A. PY - 2017 DA - 2017// TI - Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals JO - BMC Complement Altern Med VL - 17 UR - https://doi.org/10.1186/s12906-017-1691-6 DO - 10.1186/s12906-017-1691-6 ID - Kim2017 ER - TY - JOUR AU - Roberge, D. AU - Beaulieu, M. -. D. AU - Haddad, S. AU - Lebeau, R. AU - Pineault, R. PY - 2001 DA - 2001// TI - Loyalty to the regular care provider: patients’ and physicians’ views JO - Fam Pract VL - 18 UR - https://doi.org/10.1093/fampra/18.1.53 DO - 10.1093/fampra/18.1.53 ID - Roberge2001 ER - TY - JOUR AU - Lee, J. H. 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