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Table 2 Changes in waiting time during peak interval before and after continuous improvement

From: “Without the need for a second visit” initiative improves patient satisfaction with updated services of outpatient clinics in China

Study phase 201,705–201,805 201,811–201,909 T-value p-value
Average sample size (Times) 83,046 ± 5744 93,703 ± 9071 / /
Waiting time for consultation (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 32.25 ± 1.46 28.42 ± 3.51 12.928 0.002
Consultation time (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 6.52 ± 0.52 3.15 ± 0.52 247.503 < 0.001
Payment time (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 7.40 ± 0.40 4.31 ± 0.53 266.014 < 0.001
Waiting time for medicine collection (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 7.24 ± 0.27 6.35 ± 0.22 72.418 < 0.001
Waiting time for manual charge (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 7.83 ± 0.46 8.27 ± 0.28 7.607 0.011
Degree of satisfaction(scores)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) 89.10 ± 1.03 90.26 ± 1.37 5.109 0.035
  1. Bold signifies statistically significant coefficient between “201,705–201,805” and “201,811–201,909” (p < 0.05)