Table 2 Changes in waiting time during peak interval before and after continuous improvement
Study phase | 201,705–201,805 | 201,811–201,909 | T-value | p-value |
|---|---|---|---|---|
Average sample size (Times) | 83,046 ± 5744 | 93,703 ± 9071 | / | / |
Waiting time for consultation (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 32.25 ± 1.46 | 28.42 ± 3.51 | 12.928 | 0.002 |
Consultation time (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 6.52 ± 0.52 | 3.15 ± 0.52 | 247.503 | < 0.001 |
Payment time (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 7.40 ± 0.40 | 4.31 ± 0.53 | 266.014 | < 0.001 |
Waiting time for medicine collection (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 7.24 ± 0.27 | 6.35 ± 0.22 | 72.418 | < 0.001 |
Waiting time for manual charge (minutes)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 7.83 ± 0.46 | 8.27 ± 0.28 | 7.607 | 0.011 |
Degree of satisfaction(scores)(\( \overline{\mathrm{x}}\pm \mathrm{s} \)) | 89.10 ± 1.03 | 90.26 ± 1.37 | 5.109 | 0.035 |