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Fig. 2 | BMC Health Services Research

Fig. 2

From: “Without the need for a second visit” initiative improves patient satisfaction with updated services of outpatient clinics in China

Fig. 2

The changes in the waiting time and patient satisfaction before and after continuous improvement. a Level and trend Change of waiting time for consultation before and after improvement; stand for waiting time for consultation, the trend and data has declined significantly before and after improvement. b Level and trend Change of consultation time before and after improvement; stand for consultation time, the trend and data has declined significantly before and after improvement. c Level and trend Change of payment time before and after improvement; stand for payment time, the trend and data has declined significantly before and after improvement. d Level and trend Change of medicine collection time before and after improvement; stand for medicine collection time, the trend and data has declined significantly before and after improvement. e Level and trend Change of waiting time for manual charge before and after improvement; stand for medicine collection time, the data has increased significantly before and after improvement. f Level and trend Change of the patients’ satisfaction with the outpatient process before and after continuous improvement. The data has increased significantly before and after improvement

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