Table 1 Literature review and summary on perception waiting time and actual waiting time
Study | Year | Outcome | Conclusions |
|---|---|---|---|
Thompson DA, et al. [3] | 1996 | PWT | Satisfaction depended more on PWT than AWT. |
Gartner D, et al. [8] | 2020 | PWT | Reducing PWT could potentially improve patient satisfaction. |
Sun J, et al. [2] | 2017 | AWT | Reducing AWT could improve patient satisfaction. |
Michael M, et al. [4] | 2013 | AWT | Significant reductions in AWT was observed along with an increase in patient satisfaction. |
Xie Z, et al. [5] | 2017 | AWT | AWT was negatively associated with patient satisfaction. |
Xie W, et al. [6] | 2019 | AWT | The reservation service shortened patient’s AWT and improved patient satisfaction. |
Liu J, et al. [7] | 2019 | AWT | Outpatients’ overall satisfaction was associated with AWT. |