Table 4 The four identified strategies for meeting the target times
Attention to meeting the target times | ||
|---|---|---|
Strategies | New roles, more staff | • Employ cancer pathway coordinators • Hire extra staff |
Reorganising the workflow | • Assess referrals continuously, on a day-to-day basis • Assign fixed time slots for examinations (e.g. MRI and lab work) • Reallocate hospital’s internal resources • Minimise the use of scarce resources | |
Gaming the system | • Order several tests at the same time, without waiting for the test results • Use the phrase ‘CPP’ strategically to be prioritised in queues • Minimise time spent in one phase so that more time can be spent in another, or vice versa | |
Outsourcing services | • Collaborate with other hospitals • Outsource to private providers | |