Table 3 Sub-standards of the V-HLO-fr (translated) identified as strengths or weaknesses in terms of health literacy responsiveness per hospital
Strengths | Weaknesses | |
|---|---|---|
Hospital 1 | None identified | None identified |
Hospital 2 | 4.1 The institution allows an easy first contact by internet or telephone. 4.2 The institution supplies all the information necessary to get to the establishment for the purposes of a stay. 5.4 A communication in the mother tongue is made possible thanks to human resources and materials. 8.2 The institution contributes to public health within the bounds of its possibilities. | 4.5 Information material on health is made available to patients and visitors. |
Hospital 3 | 4.2 The institution supplies all the information necessary to get to the establishment for the purposes of a stay. | 2.1 The institution involves the patients in the development and evaluation of the documents and presentation of care. 2.2 The institution involves its personnel in the development and evaluation of the documents and care services. 3.1 The training programmes of the personnel aimed at communicating with patients complies with the requirements of the health literature relative to all communication situations. 4.5 Information material on health is made freely available to patients and visitors. 5.4 A communication in the mother tongue is made possible thanks to human resources and materials. 6.2 The institution supports the patients during the acquisition and development of health literacy responsiveness with a view to developing healthy lifestyles. 9.1 The institution supports the diffusion and development of health literacy responsiveness. |